Your ITIL v3 Withdrawal Questions Answered

When ITIL 4 was introduced at the beginning of 2019, it was inevitable that V3 training and exams would be phased out.

There is now a full suite of ITIL 4 training and certification courses available and Peoplecert have announced the retirement dates for the older products.

On the 1st July 2021, the ITIL V3 Foundation exam will no longer be available.

ITIL V3 Intermediate exams will then be withdrawn as of the 1st January 2022.

The Managing Professional Transition (MPT) course for students holding 17 or more V3 credits will be available for a more extended time, until the 1st July 2022.

Are V3 Qualifications Still Relevant?

When a qualification is retired, we are often asked if it remains valid, and the answer is absolutely yes! Anyone who is an ITIL Expert, will remain so. ITIL certifications don’t expire, so you are classified as ITIL Foundation certified whether you took v3 or ITIL 4 (or even v2!)

Many organizations still work to the principles and processes that are detailed in the V3 framework, and we are working with some who feel that the V3 training courses are appropriate for their maturity levels. It will take time for transitions to ITIL 4 to take place and the phased withdrawal of the certification exams gives students the opportunity to gain any qualifications that they feel are helpful.

Where Should I Start my Training?

If you are new to ITIL, then it makes sense to start with the ITIL 4 Foundation course. If the V3 Intermediate courses are appropriate for your role, then you can still study these as the ITIL 4 Foundation is accepted as a pre-requisite. Keep the exam withdrawal dates in mind though!

How Will the Withdrawal Affect me?

If you are currently enrolled on ITIL V3 courses, or in an ITIL Expert program, you need to check with your training provider that you will be able to finish within the timescales laid out by the examination board.

Classroom course schedules are usually published well in advance, so ensure that your bookings are for dates that you will be able to commit to.

eLearning courses have a longer timescale. ITSM Zone’s Intermediate courses are provided with a 90 or a 150 days study period, V3 Foundation with a 30 or 60 day access period. Make sure that if you are enrolling in these, that you allow the time to finish the course, have revision time and time to schedule the exam.

You can find out more about our ITIL Expert Program from the video below:

What is the Last Date to Take my V3 Exam?

The dates provided by the examination institute will not be flexible. Don’t leave it down to the last moment. You will need to consider the possibility that you may not pass first time, so if it’s on the very last day, you may not have the option to resit.


  • 1st July 2021 – v3 Foundation withdrawn
  • 1st January 2022 – v3 Intermediates withdrawn
  • 1st July 2022 – Managing Professional Transition withdrawn


If you have any questions about how the withdrawal of these exams affects you or your team, you can get in touch with us for tailored advice and guidance.

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