At ITSM Zone, we’re committed to finding the best expert opinions and views from industry experts. We’re delighted that Simon Kent of Sollertis BRM Software Solutions has shared his thoughts on the Business Relationship Management Professional (BRMP) certification. This is what he has to say….
The Business Relationship Management Professional training and certification is one of the most valuable professional development experiences I have undertaken. I, like 1000s of other IT/Business Professionals worldwide, have immersed myself in the understanding of what is strategic business relationship management, and looked to answer why is strategic BRM so important.
As an IT/Business professional myself, with the majority of my 25 year career in the IT Service Management and Business Process Management software industry, I have had an ever increasing level of frustration with the lack of conscious convergence between IT organisations and their business partners.
I say conscious convergence because I have witnessed some outstanding examples of business value from numerous enterprise service management initiatives, and from organisations using powerful service management software platforms “beyond IT” to solve many business problems. I fully acknowledge and applaud all those who have succeeded with those endeavours, but by and large, these have been by-products of successful ITSM initiatives or from opportunistic evangelists, pioneers and trailblazers who have the personality to push the boundaries. I have very rarely witnessed a deliberate, conscious convergence of business and IT through strategic business relationship management.
When you do see deliberate IT/Business convergence, it’s a complete game-changer. But it’s still sad to report that for the vast majority, we still see tremendous divides within IT/Business relationships and worst still, within the IT organisation itself. If this situation is not remedied with some significant urgency then the IT organisation (and the business itself) will be missing business opportunities and worse still, could signal the end all together.
Given the strategic imperative of IT/Business convergence to seize the digitally transformed customer experience, strategic Business Relationship Management and the associated BRMP training and certification now becomes a necessity, not a nice to have.
The BRMP certification and training is based upon the BRMI (business relationship management institute) Body of Knowledge (BRMIBOK for short). This body of knowledge is continuously being updated by key contributors of the 15000+ member BRMI community. The combined wealth of business and IT strategy and strategic relationship knowledge is incredible. Like many other bodies of knowledge and frameworks, it overlaps other frameworks and standards in places, and so it should because the very nature of BRM is to ‘orchestrate’ Business/IT relationships to harness and extract continuous value from IT initiatives and services in support of, and to drive, business strategies.
Please don't read this and assume that other certifications are no longer valid…that is simply not the case. ITIL, DevOps, COBIT, MoV, PPM and the other myriad frameworks and associated training and certification are all essential and relevant, but the singular focal point to converge IT and Business through the delivery of Value is via BRMP.
Various frameworks and standards make reference to BRM, but none of these fully describe and explain strategic BRM. For instance, when considering the BRMI IT/Business Partnering maturity model (1 - Ad Hoc through to 5 - Strategic Partner), the ITIL defined BRM would be somewhere around level 3 - Service Provider. This is an essential step in that maturity, because you cannot achieve level 5 - strategic partner without achieving and excelling at the previous levels. But, my point is the BRMIBOK and the associated BRMP is the only reference material, training and certification that will provide the guidance to traverse all the levels of maturity.
For me personally, and as an architect of software solutions, I have spent the last 18 months designing and leading a development team building software tooling to support the strategic BRM function. It is an honour to serve such an exciting community of IT/Business professionals and to be able to see a bright future for all IT professionals. These professionals, who despite their valiant efforts have so often struggled to articulate their value in business terms, and even in some cases, have struggled to articulate their value from one team to another (e.g. Dev and Ops). They now have a function, role and set of competencies with the BRM in their group bridging those gaps and forging value based strategic relationships that deliver and demonstrate real value from IT in business terms.
With strategic BRM (supported by BRMP certification and the newly released CBRM - Certified Business Relationship Manager), both IT and Business colleagues working in complete convergence can achieve incredible things in the digital age.
Simon Kent is a certified BRMP and has ITIL and ITSM expertise spanning a 25 year career within the Business Relationship Management, IT Service Management, Business Process Management and Enterprise Architecture software industries. Simon is an award winning Chief Architect of the Sollertis BRM software solution, receiving a BRM Trailblazer award from the BRMI at the April 2016 BRMConnect conference in Charlotte, NC, USA.
Simon would like to invite all IT Leaders, Business Leaders, Business and IT Professionals and Business Relationship Managers to connect with him on LinkedIN