Why choose ITSM Zone

ITSM Zone are eLearning specialists who want to make a difference to your career. We are dedicated to providing flexible learning for IT and service management professionals and to making your journey through our courses as easy as possible. We are here to provide you with genuine skills you can take through to your job. Here are just some of the ways we can help you:
We are proud of the fact we are a real training company, run by real people who are dedicated to making a difference to the industry. ALL of our courses are created only in an eLearning format; using skills, knowledge and vast experience to create the optimal, on demand, online learning experience. In addition our courses are fully accredited, meaning that by undertaking training with us you know you will be gaining the knowledge to further your career. Our courses offer so many more benefits as well:
  • Free Virtual Mentor session with every individual course purchase to help you apply your new knowledge and fast-track results from your training
  • Tutor support 24×7 throughout every course
  • Specific, relevant advice from dedicated professionals in the industryThe latest, up-to-date, accredited courses so you’re always ahead of the game
  • A wide range of courses to support ITSM professionals at all levels of their career
  • Discounts on multi-user packages to help you maximize value
  • Free resources to help you on your journey
  • All of our courses are available whichever device you use – from iPhone and iPad through to PC or Mac.
  • We’ve been delivering online training since 2007
  • We’ve helped thousands of professionals across every continent
  • A real training company staffed by a team of real world, experienced and qualified IT services people
Our Training+ Virtual Mentor Programme has proved one of our most popular services, and it is offered for FREE with every individual course purchased. The Training+ Virtual mentor programme helps reinforce learning through a dedicated, experienced mentor who has spent years within the industry. They are on hand to help you identify next steps and offer valuable insight into how you can use your new knowledge throughout your career. Our mentors include ITIL author Randy Steinberg and RESILIA™ Cyber Resilience author Stuart Rance. Organizations buying team training packages can request this service as part of their quotation.

Our pass rates are consistently in line with or above published global averages for each certification we offer.

MULTI-USER AND CORPORATE TRAINING

ITSM Zone also offers team training and discounts for organizations looking to purchase 3 or more courses for members of staff. Our training packages are individually tailored for organizations and provide all of the same benefits as individual courses plus many more. Organizations buying multi-user training can benefit from:
  • Preferential pricing
  • Dedicated account manager
  • Progress tracking and reporting
  • 24×7 technical and tutor support
  • Access to our Training+ Virtual Mentor programme
  • Branded training portal with the ability to set up your own users
  • Flexible start dates
  • Location irrelevant!
To find out about multi-user training and pricing for charitable and educational organizations please click here and fill in the form. We’ll be in touch with more information and a quotation if requested.

What our clients say...

  • Regardless of the size of your organization, the industry you operate in, or where in the world you’re located, the chances are that you suffered at least one security incident last year, and the cost of these incidents is increasing. Most security breaches could be prevented if everybody in the organization did the right things, and those that aren’t prevented could be discovered fast and rectified before major damage occurs. RESILIA training will help to ensure that your IT staff understand how they should contribute to your security, and will foster the collaboration you need to prevent, detect and correct security incidents.
    Stuart Rance
  • I am an advocate, trainer and coach on all things DevOps (Agile, lean & ITSM). ITSM.Zone introduced me to OBASHI and it just fit like a glove. Their training helped me and my clients learn how to create, deliver and manage services better, faster & safer. OBASHI is the visual link between what you want and how it is done. Learn more with ITSM.Zone.
    ​Daniel Breston
  • Perfect training for the both the tests and practical application. The training is very comprehensive and engaging. The customer support is quick and helpful.​
    Dan Thelen
  • I compliment you on a job well done. This is, frankly…, amazing. I could have never imagined a CBT course with the BRMP done this well. You have captured the content, the visuals, the spirit, and the soft skills we were trying to accomplish with this course. Congratulations to you and your team, and thank you for bringing this to the BRMs around the globe.
    Aaron Barnes
    President and CEO, Business Relationship Management Institute.
  • Well-balanced, interesting and perfect level of information. I would very much recommend this course as its perfectly balanced with all content necessary, do not fail to emphasize what is need for the exam yet provides the overview that creates better understanding. Not to mention the great service and support from ITSM Zone, world-class!!
    Nicklas Fredriksson
  • 100% of COBIT 5 Students who answered our feedback survey rated our support teams as "Very good or Excellent"
    Recent Survey
  • As a certified ITIL Expert I was looking for more simplicity while maintaining efficiency and effectiveness in managing my job and in leading my team. I found what I needed in the Agile Service Management course. ITSM Zones systematic and professional way of presenting the course on-line, the flexibility shown and quick response to my inquiries helped me a lot to achieve the CASM certificate in a short time.
    Saeed Suleiman
  • The following are from a recent survey... "I give the website, the videos and the download materials all 10/10. Excellent" "I rate the course as 10/10 and would definitely recommend it to a colleague"
    Recent Survey
  • I am an advocate, trainer and coach on all things DevOps (Agile, lean & ITSM). ITSM.Zone introduced me to OBASHI and it just fit like a glove. Their training helped me and my clients learn how to create, deliver and manage services better, faster & safer. OBASHI is the visual link between what you want and how it is done. Learn more with ITSM.Zone.
    ​Daniel Breston
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ITSM Zone is a trading name of IT Training Zone Ltd.

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