Where’s Claire? ITSM Zone on Tour 2018

Welcome to 2018! It’s going to be a busy year. Pack your bags….following the launch of the new VeriSM™ service management approach, our lead tutor Claire Agutter and all of the ITSM Zone team are busy presenting at and attending conferences and meet-ups for the rest of the year. If you’d like to see Claire or Education Portfolio Manager Kat speak, or arrange a time to have a chat with us about our online training just get in touch.


February 20th – Dansk IT webinar

Open to Dansk IT members and to non-members for a small fee, in this English-language webinar Claire will discuss some of the experiences shared by the author team who worked on the SIAM Professional Body of Knowledge, available as a free download from Scopism.


February 23rd – 4me webinar

Presented by leading SIAM software vendor 4me, this webinar has guests including Claire who will discuss how to get the best from SIAM. Don’t forget, you can learn more about SIAM via the SIAM Foundation course.


February 28th – BCS Service Management Specialist Group – VeriSM – London

Want to learn more about VeriSM? In this afterwork meet up, Claire will present some information about VeriSM and also lead a panel including VeriSM authors Andrea Kis and Daniel Breston. The event is free and open to BCS members and non-members – you can register here.


March 6th -itSMF Norway conference – Oslo

At itSMF Norway, Claire will share some information about the 2018 VeriSM developments, including detail about applying the management mesh, early adopters and more.


March 6th – itSMF Regional meeting – Leeds

ITSM Zone’s Education Portfolio Manager Kat Turner will be presenting at this free-for-members itSMF UK event, talking about mentoring for success. The agenda will also feature VeriSM author Clare McAleese talking about her VeriSM journey. You can register to attend here.


March 12-14 – SDI conference – Birmingham

ITSM Zone are proud to be a sponsor and an exhibitor at the SDI conference in Birmingham this year. You’ll find Kat and Kirsty on our stand, and if you’d like to book an appointment with them just get in touch. Claire will be presenting on blending frameworks for service management success. This is always a brilliant conference so definitely one to add to your diary if you can.


March 22nd – Service Manager Dag – Den Bosch

The theme of this year’s Service Manager Dag is Service Intelligence. To support the theme, Claire will be conducting a VeriSM deep dive workshop and sharing a VeriSM presentation. SMD is always a well-attended and cerebral conference, with attendees from all over Europe and beyond. You can learn more here.


March 27th – Leeds DevOps – Leeds

On March 27th Claire will visit Leeds DevOps to share the VeriSM story at this local meetup. The presentation will include how VeriSM is relevant for DevOps professionals. Register for this free event here.


May 16 and 17 – Process Days Helsinki

At the fast-growing Process Days conference in Helsinki, there is real interest in VeriSM. If you’re attending, you’ll see a VeriSM presentation plus a panel discussion to consider service management for the digital age.


June 5-6 – SITS – London

Join Claire and special guest Craig Johnson from NHS Digital to hear about their journey of digital transformation, bringing an Agile approach to service management in a large government organisation.


July 12-14 – UCISA

UCISA draws together and enhances the collective and individual expertise of the people leading and supporting digital transformation and services in educational institutions to the benefit of all members. At their annual support services group conference, you can learn more about how VeriSM applies in the world of service support.

Remember, if you’d like to book some time in to meet the team, you can contact us here. And don’t forget to follow us on twitter for all the latest news.