In the latest episode of the ITSM Crowd we talked about the IT management hot topic for 2017 – service integration and management, or SIAM.

Get ready for March

SIAM has been developing as a management practice for many years, with companies like Atos, BAE, TCS and HPE all leading the way.  Recognising the growing demand for SIAM knowledge and training, three companies have grouped together to create a new SIAM training and certification program. Those companies are EXIN, BCS and Scopism.

Scopism has created the SIAM Foundation Body of Knowledge, available for free download.  EXIN and BCS have developed the SIAM Foundation certification scheme, which will be available from training companies around the world from March 1st.  Here at ITSM Zone we’re working hard to get our SIAM course ready, so watch this space for further announcements.

The Panel

We were joined in this episode by Michelle Major-Goldsmith, Simon Dorst, Steve Morgan and Kevin Holland.  All four panel members were part of the architect group for the Scopism Foundation Body of Knowledge, so we discussed:

  • What SIAM is
  • Why it’s important
  • The background to SIAM training
  • SIAM stories and hints


Enjoy the episode, and see you on the next ITSM Crowd!

Want to be a Guest?

If you’ve got a hot topic, new idea or a story you’d like to share on the ITSM Crowd, get in touch.  We’d love to hear from you.