Have we switched our focus from cost-cutting to improvement? Chris Pope, VP Innovation @ ServiceNow talks about industry trends
In episode 47 of the ITSM Crowd we were joined by Chris Pope from ServiceNow. As part of his role, Chris works with hundreds of companies around the world and shared his views on the key trends related to automation, improvement and service focus across the enterprise. We also discussed the rise of service technology including AI and chatbots, and how they might not be the answer to all of our problems.
You can watch the episode below, and ask follow up questions to our panel using the hashtag 'ITSMCrowd' on twitter.
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