Have we switched our focus from cost-cutting to improvement? Chris Pope, VP Innovation @ ServiceNow talks about industry trends 

In episode 47 of the ITSM Crowd we were joined by Chris Pope from ServiceNow. As part of his role, Chris works with hundreds of companies around the world and shared his views on the key trends related to automation, improvement and service focus across the enterprise. We also discussed the rise of service technology including AI and chatbots, and how they might not be the answer to all of our problems.

You can watch the episode below, and ask follow up questions to our panel using the hashtag 'ITSMCrowd' on twitter.

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Coming up...

On October 24th at 4pm UK time we're joined by Hannah Foxwell from Pivotal and Daniel Breston from Virtual Clarity to talk about HumanOps - what is it, why it's important, and its implications for service management. See you then!