In episode 44 of the ITSM Crowd, we were joined by Doug Tedder from Tedder Consulting for a deep dive into the concept of enterprise service management. Doug shared his perspective on ESM and how it can deliver so much more than just ‘ITSM processes extending into the business’. Organizations need to look at their value streams and start to think about service management holistically, rather than confining it into one department. We also chatted about how ESM has a lot in common with VeriSM, the new service management approach for the digital that Doug has been part of the author team for – learn more in our free Introduction to VeriSM.

You can read more about ESM in Doug’s blog:

You can watch the episode below, and if you’ve got any questions that you’d like to ask the panel members then contact us on twitter using #ITSMCrowd.

 

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