In episode 37 of the ITSM Crowd, we continued our recent change management theme . This episode looked at the language of change, and how organisations often talk about change as if it’s something negative. Our panel was:
We discussed how to make change a more positive experience, and three major themes emerged: marketing, engagement and communication. If organisations can persuade people that change is a positive, and engage them early on, then changes are more likely to be successful. Karen also schooled us in checking the source of common statistics about change failure.
Enjoy the episode:
Be our guest
Want to appear on a future ITSM Crowd? We’d love to host you! If you’ve got a specialist subject we’re always looking for guests – contact us to learn more.