The ITIL 4 MPT: Course Author Blog

October 7, 2019

Our latest eLearning course is here, and we can’t wait to tell you about all the ITIL Managing Professional Transition contents. Our course author Claire Agutter shares her inside knowledge to help you prepare for your studies.

Who is the course for?

The ITIL 4 Managing Professional Transition course (MPT) is aimed at anyone who is an ITIL Expert or who has 17 credits under the ITIL v3 certification scheme. The course has been designed to give you an overview of the ITIL 4 content, allowing for the fact that you are building on a pre-existing level of ITIL and ITSM knowledge and experience.


Click to purchase the ITIL 4 Managing Professional Transition course

If you’ve got some ITIL v3 credits but not 17, you can still take advantage of the MPT route by using our Fast Track to Managing Professional package. This includes all of the ITIL v3 Intermediate training courses so you can take the credits you need, with the ITIL 4 MPT included.

The first one hundred people signing up for this course will receive 90 days access to the online lessons with downloads, tutor support, a mentor session, sample exam PLUS the exam voucher all for the incredible price of just $699.

Standard price for the course and exam package will be $1148; make sure that you grab your discount while you can. Our offer ends 31st October 2019.

Claim your early bird offer now

How is the course structured?

The course introduces key ITIL 4 concepts before taking a look at the important points from each of the four ITIL 4 manuals. There are 6 modules within the course, broken down into individual lessons so that you can manage your learning at your own pace and to suit your lifestyle. Here is a quick overview:

  • Module 1: ITIL 4 Foundation concepts – including the Service Value System and value chain
  • Module 2: Create, Deliver and Support
  • Module 3: Drive Stakeholder Value
  • Module 4: High Velocity IT
  • Module 5: Direct, Plan and Improve
  • Module 6: Course Recap and Exam Preparation

What are the key learning points?

By the end of the course and upon successful completion of the ITIL 4 MPT exam you should be able to understand:

  • Key concepts related to the management of modern IT-enabled services, including common language and terms
  • How to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
  •  All types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key customer experience (CX), user experience (UX) and journey mapping concepts
  • The ways in which digital organizations and digital operating models function in high velocity environments
  • What practical skills are necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

What will I find interesting?

The audience for this course is people with pre-existing ITSM and ITIL knowledge and experience. What you’ll find interesting is the blend of concepts that you recognize (for example organizational change management and delivering value through services) and concepts that will be new to your or that you might have started to learn about as you engage with newer ways of working like DevOps and Agile. These include concepts like persona mapping, customer experience and eXperience level agreements (XLAs).

What might I find most challenging?

As with the old ITIL v2 to v3 Manager’s Bridge training, the challenge for the syllabus authors has been to create something that covers a wide range of material in a relatively short time. You may feel like the course is throwing lots of new ideas at you, without covering any of them in great detail. I’d recommend you take your time to absorb the lessons and make a note of the tools and techniques that you think will be most relevant to you, so that you can do further and more detailed research when you finish your training. You’ll see that we’ve given you some guidance along the way, with exercises and a case study to help you apply the concepts, and links to real world examples and news stories that show just how important it can be to get things right.


What are the benefits of being ITIL 4 MP Transition certified?

Let’s consider this question from an organizational and an individual perspective.

For organizations, I would recommend offering ITIL 4 MPT to staff with the pre-requisites to help them bring their service management knowledge right up to date. ITIL 4 takes a step up from ‘process thinking’ and looks at value streams and the enterprise as a value system, so your staff will gain a different perspective as part of their studies. There are a lot of new concepts, techniques and tools in the course so you can expect a return on training investment in the form of new ideas, new enthusiasm and suggested improvements. Learn more about training for teams and get in touch to discuss your requirements here

For individuals, there are the obvious employability benefits that come with having up to date certification on your resume. But training is about so much more than just having a certificate, it’s about exposure to new ideas and the outcomes that this can deliver. If you’ve been working in ITSM for a long time (as many potential delegates for this course will have been), this training will give you an opportunity to shake up your thinking and add some vigour.

What are the benefits of doing the ITSM Zone eLearning for ITIL 4 MPT?

ITSM Zone’s eLearning means that you can study at your own pace and in an environment that suits you. Your lessons are packed full of tips, examples and case studies, tailored to fit in with your busy life.  As well as your lessons, the course also contains study guides for every module that you can download and keep after your online access has expired. The lessons include exercises, and you’ll also find documented exercise solutions to help you. You have many other benefits, including a free Virtual Mentor session to help you apply your new knowledge, and 24/7 tutor support. Find out more here.

View the full course information here.

About the author

Claire Agutter is the founder and lead tutor at ITSM Zone. Catch up with Claire on the ITSM Crowd every month for 30 minutes of ITSM knowledge sharing.




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