The pandemic has affected all aspects of life, including the workplace. There has been an “existential awakening” of workers who are now rethinking their careers and their priorities and looking for new employment opportunities.
This awakening lead to the much-discussed Great Resignation or the Great Quit, which is the result of many factors: healthcare concerns related to COVID-19, burnout, job flexibility, families’ challenges in finding adequate childcare options etc.
But let's start with some statistics….
Bullhorn’s study indicates that talent shortage is the top priority for agencies at 2022; this is the first time in ten years that clients are not companies’ main priority. Candidate acquisition is the top priority, and candidate sourcing is the top recruiting obstacle. This reveals that companies are focusing on employee satisfaction over output, possibly in response to the ‘Great Resignation.’
46% reported talent shortage as its top challenge in 2022, followed by 41% of respondents struggling with COVID-19 impacts on jobs. 72% of temp firms and 82% of light industrial firms reported a shortage of qualified talent. Across all firms, approximately half report a shortage of qualified talent.
But how are organisations planning to tackle this talent shortage?
Digital transformation. 29% of global respondents noted that digital transformation was their top priority for 2022 – it came in second place after candidate acquisition (35%). The investment appears to be paying off: firms who have already embraced digital transformation reported a stronger 2021 and higher expectations for 2022.
Digital transformation has had a massive impact on the way businesses operate. The IT service management (ITSM) landscape has changed dramatically in response to this digital age, and new approaches have emerged to help organizations manage their services more effectively. This article will explore three essential ITSM frameworks: SIAM, VeriSM, and ITIL. We will discuss how each framework has evolved to meet the needs of businesses in the digital age and what benefits they offer. Let's get started by checking into one crucial question.
Is ITSM still needed?
The business world is constantly evolving and with it the field of IT service management. As technology changes, so must the ways in which businesses manage their IT services. In recent years, many new methodologies have arisen to address the changing landscape, such as SIAM and VeriSM. But does this mean that older methods like ITIL are no longer relevant?
The answer is no. While ITIL has certainly evolved since it was first introduced in the 1980s, it is still very much relevant today. In fact, many of the newer methodologies build on the foundation laid by ITIL. SIAM, for example, was designed to address the challenges of managing multiple suppliers and services in a complex IT environment. VeriSM, on the other hand, takes a more holistic approach to service management, encompassing both traditional and agile methods
So while the landscape of ITSM has changed, the need for effective service management has not. ITIL may have evolved over the years, but it is still an essential part of any successful IT organization. Frequently knowing to work with these frameworks and methodologies is even a requirement for service providers that they need to prove with certificates in order to land a deal with a client that might have already adopted this kind of service management. If you are working in this field, it might even make sense to have your teams get training on more than just a single framework.
Is SIAM the future of ITSM?
SIAM (Service Integration and Management) is a relatively new approach to ITSM that has gained traction in recent years. SIAM focuses on managing multiple suppliers and services in a complex IT environment. This is achieved by integrating different service management processes into a single, cohesive system.
SIAM has been designed to address the challenges posed by the increasing complexity of IT environments. To some degree, it might represent a significant departure from traditional approaches to ITSM like ITIL. SIAM is still in the early stages of adoption, but it has the potential to amend the way businesses manage their IT services radically.
The SIAM framework was developed in response to the growing trend of businesses using multiple suppliers to deliver their IT services. SIAM provides a structured approach for managing these numerous suppliers and ensures that all services are delivered effectively and efficiently.
The VeriSM framework was created to help organizations manage their services in a more agile way. VeriSM focuses on providing value to the customer and is designed to be flexible and adaptable to change. On the other hand, ITIL is a more traditional framework that has been around for decades. ITIL provides a more than helpful set of best practices for managing IT services. While it can be seen as outdated compared to SIAM and VeriSM, many organizations still widely use and trust it.
So, which of these frameworks is suitable for your organization? The answer may not be so simple. SIAM, VeriSM, and ITIL each have their own strengths and weaknesses. A good approach may be to use a combination of all three frameworks to create a mixed bespoke solution that meets your organization's specific needs. Whatever approach you choose, the important thing is to ensure that your ITSM strategy is aligned with your business goals and objectives. Only then can you be sure that you provide the best possible service to your customers.
Do you have any experience with SIAM, VeriSM, or ITIL? We would love to hear from you in the comments below!
ITSM Crowd Series: The Evolution of Service Management
If you're interested in learning more about SIAM, VeriSM, or ITIL, be sure to check out our ITSM Crowd episode about the evolution of Service Management. In the episode, host Claire Agutter was joined by service management and technology experts to gaze into a crystal ball for 2022 and predict how service management will evolve.
So there you have it: a brief overview of the evolution of ITSM in the digital age. SIAM, VeriSM, and ITIL are three of the most essential frameworks to consider when developing your ITSM strategy. Each framework offers its own unique benefits and can be used to create a customized solution that meets your organization's specific needs. So, what are you waiting for? Start planning your ITSM strategy today!
About the author
This article has been prepared by Christopher Isak, IT service management and project management aficionado and managing editor at the tech magazine TechAcute.