Team training

Make improvements within your organization with accredited training from ITSM Zone

Improve the present; upskill people to do their job better, to use best practices, and to apply proven concepts to help them deliver value to your customers

Improve the future; be inspired and look for ways people can change how they work, using innovation and cutting-edge ways of working. Have staff who are keen to try something new and eager to rise to the challenges of digital transformation

Why Choose ITSM Zone to Train Your Team?

At ITSM Zone, our aim is to make your team training project as easy and as cost effective as possible. we offer a range of high quality, on demand eLearning courses that can be accessed at times and locations to suit, on any internet enabled device.

Organizations need to continually develop and stay abreast of new approaches and methods, so as not to be left behind. As the world shifts online, the requirement for knowledgeable, competent staff with digital skills and a resilient mindset increases. Having remote teams can mean that sharing information and mentoring newer team members can be more difficult.
Digital transformation is ultimately led by IT transformation; organizations will continue to change and the way that technology and IT teams support organizations will change. It’s necessary for businesses to adapt, change and deliver better services, all faster than ever before.

Having a team that is well trained, working with best practice guidance and methodologies that were created to improve services, will ensure that your team is delivering real value to both your internal and external customers.
Getting that training for your staff doesn’t have to be Using an online course limits the time away from the office for your team and means that there are no travel or accommodation expenses. All courses run on demand; there’s never a course cancelled due to low numbers.

We fully support everyone involved in your training project, with dedicated account managers, a 24/7 helpdesk and qualified, experienced tutors all on hand to help. Our courses are designed so that students can review the materials as many times as they need, fully understanding concepts before moving on.
Our unique Training+ Mentor scheme takes learning to the next level for the student. This session with an industry expert is the perfect opportunity to discuss how to apply learning in the work environment.

We provide tailored solutions for larger groups; using a portal, we give you the tools to have full control of the training. The portal gives you the ability to assign training to students whenever you want, and the progress reports help you ensure that your students are on track. Your account manager will discuss all the portal options with you, to ensure that you are provided with everything needed for successful training projects.

Course catalogue

Trusted, tried and tested

ITSM Zone have been providing training online since 2007 and we’ve helped thousands of IT Professionals achieve their certification goals.

We’re a registered accredited training organisation with AXELOS, Peoplecert, Exin and APMG. This shows that our courses are quality assured and checked.
GCloud on the Digital Marketplace
ITSM Zone is registered with GCloud on the Digital Marketplace to provide training services to public sector organisations


  • Working with IT Training Zone, we developed a blended training solution comprising on-line training sessions with classroom hangouts.
    Claire and Kirsty have provided excellent support through the service design. The Service Desk has also been superb, supporting crew during our pilot scheme where timely and helpful support was received 24/7.
    We would certainly recommend IT Training Zone’s online courses and we will be working with them on future training projects.
    Kinetic IT
  • The course helped formalize and add some additional structure around many of our existing BRM duties and responsibilities. The materials were very relevant to the work we do every day. It also helped provide additional clarity around the steps in our journey to raise the bar of our BRM maturity level at Ohio Health.
    The team training added structure and helped document processes of the work we do every day.
    OHIO Health
  • I recommend using ITSM Zone for any ITIL training and or certification. Overall the material was some of the best and the price was lower than most. The value of the service is nothing short of outstanding.
    Patrick Wheeler
  • Miami-Dade County has counted on ITSM.ZONE for the training and certification of the Business Relationship Management team. The service received from Kirsty and the team has been unmatched compared to others in the same online training arena that we tried. It is because of my successful journey that we have implemented across the board BRMP certification requirement for the team. Since then, the team has used concepts and similar approaches to common customer issues. Even more, there is a commonality and standards in which we all share as we implement the County BRM Program throughout our very large organization.
    Miami-Dade County
  • The ITIL Foundation training, provided by ITSM Zone, is included as part of the Information Technology Service Management module for 3rd year undergraduate degree students in the School of Computing at Edinburgh Napier University. The quality of service and training from ITSM Zone is excellent and feedback from students has been very positive since it was introduced in 2017/18. The ITIL4 Foundation package has been particularly well received for its engaging animated content and business examples. The ITSM Zone team created a customised portal for our students to access the training on campus or remotely. The portal also enables academic staff to keep track of the progress of students during the training period. This has made the package very accessible and a seamless part of the overall content of the module.
    Dr Laura Muir
    Associate Professor, School of Computing, Edinburgh Napier University

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