SIAM Professional Course: COURSE AUTHOR BLOG

Our latest eLearning course has arrived! If you’re keen to learn more about how to build, operate and improve a SIAM model, the SIAM Professional course is for you. Course lead author Claire Agutter shares her inside knowledge and top tips to help you understand the course scope and the associated certification.

Where does this course fit into the SIAM qualification scheme?

SIAM Professional is part of the EXIN SIAM certification scheme. You can take the course and certification to develop your skills after taking the SIAM Foundation course, or you can take is as a standalone course. If you don’t hold the SIAM Foundation certification, the SIAM Professional course will provide a quick overview and guidance on further reading.
The course is also part of the EXIN Service Integration Manager career path.

To become a Service Integration Manager, you need to take the EXIN Cloud Computing Foundation plus either the SIAM Foundation or the VeriSM Foundation course. If you’d like to learn more about special pricing for this package, contact us.

After completing the three required certifications, you will automatically be awarded the EXIN Service Integration Manager certification. You can read more about this here.

Who is the course for?

SIAM Professional is aimed at anyone who wants to learn about SIAM practices in depth. Anyone who will apply, operate or improve a SIAM model will benefit from the course content. The certification is appropriate for customer organizations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.

Specific role titles that will benefit from this course will include (but are not limited to):

• Service Managers and Practitioners
• Service Provider Portfolio Managers
• Process Managers
• Project Managers
• Change Managers
• Service Level Managers
• Business Relationship Managers
• Program Managers
• Supplier Managers
• Service Architects
• Process Architects
• Business Change Practitioners
• Organizational Change Practitioners
• SIAM consultants
• And more…

If you’ve got questions about whether this course will be suitable for you, get in touch.

How is the course structured?

The course is structured around seven modules, each broken down into individual lessons so that you can manage your learning at your own pace and to suit your lifestyle. As with all of our courses, the lessons include a mixture of self-paced on-screen content, exercises, storytelling and animations, quizzes and downloadable documents.

The modules include:

• Module 1 – Course Introduction
• Module 2 – SIAM Foundation Summary and Roadmap
• Module 3 – Discovery & Strategy
• Module 4 – Plan & Build
• Module 5 – Implement
• Module 6 – Run & Improve
• Module 7 – Recap and Exam Preparation

The course includes practical assignments which you must complete as apart of your exam preparation, as well as additional reading in the SIAM Professional Body of Knowledge.

What are the key learning points?

The course is aligned to the SIAM roadmap stages and takes you through the key activities in each stage. This is invaluable for anyone who is involved in a SIAM implementation, or who is looking for help to improve their existing SIAM model.

What will I find interesting?

If you already have some SIAM experience, you’ll enjoy learning in detail about how a SIAM model is constructed, operated and improved.  

Whether you’ve got in-depth SIAM experience or not, you’ll gain a whole new perspective on areas including governance and tooling. You’ll identify areas where you can create real, measurable improvements in your own organization.

What will I find most challenging?

There is no doubt this is a challenging course and you’re in charge of your studies – you must complete the assignments and read the required content in the Professional Body of Knowledge so planning your time can be a challenge. The case study used during the course and exam is very detailed – you can feel very proud when you earn this certification.

What are the benefits of SIAM Professional certification?

SIAM Professional will help you to:

• Implement a SIAM model
• Identify improvements in an existing SIAM model
• Provide SIAM advice and consultancy services
• Gain employment in a SIAM role

The SIAM certifications are valued around the world and recognized by employers as a sign that you have up to date skills and knowledge. Achieving the certification is an investment in your career.

What are the benefits of taking the ITSM Zone eLearning course for SIAM Professional?

Let’s consider this question from the organizational and the individual perspective.

For organizations, there will be tangible benefits realized by training staff in SIAM Professional.  Your team will be able to improve their working environment, and will appreciate the investment you are making in their future. Our high-quality, accredited eLearning allows your staff to fit study around their work commitments, and they can study at their own pace, taking time to consider how their new knowledge applies in the workplace.

For individuals, there are the obvious employability benefits that come with having up to date certifications on your resume. But training is about so much more than just having a certificate, it’s about exposure to new ideas and the outcomes that this can deliver. If you’ve been working in SIAM for a long time, this training will give you an opportunity to embrace new concepts and challenge the mentality of ‘but we’ve always done it that way’!

About the author

Claire Agutter is the founder and lead tutor at ITSM Zone. Catch up with Claire on the ITSM Crowd every month for 30 minutes of ITSM knowledge sharing.

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