ITIL Expert online training course by ITSM Zone

The online ITIL Expert program is the low cost, high quality path to ITIL Expert.
Study over a 12 month period, with full access to all courses during that time.
Get access to our exclusive community of delegates, all working toward Expert together.

  • Study online at your own pace
  • 1 year’s online access to the lifecycle courses
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included

  • Capability Track + Foundation

    Release, Control and Validation
    Service Offerings and Agreements
    Operational Support and Analysis
    Planning, Protection and Optimisation
    Managing across the Lifecycle
    Free bonus course included - Implementing ITSM
    ITIL Foundartion Course + Foundation Exam

    ITIL Expert Program - Capability Track + Foundation & Foundation Exam

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    • 2194 $
    Package Extension

    Only one extension option can be selected at a time.

    • 249 $
    • 499 $
    • 799 $
    Capability Track Exam Options

    Tick the box below if you require exam vouchers.

    • 1495 $
    ITIL Core Volume eBooks
    • 399 $

Capability Track + Foundation Information

Courses included...

ITIL Foundation Online Training by ITSM Zone
ITIL Service Strategy Training by ITSM Zone


  • There are no pre-requisites to join the ITIL Expert Track
  • You must hold the ITIL Foundation certificate to take an ITIL Intermediate exam

Exam details...

  • ​Exam vouchers sold separately
  • Exam duration for intermediates: 90 minutes, MALC: 120 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)
  • Exam value: Capability 4 ITIL credits/Managing across the Lifecycle 5 credits

Course samples...