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SIAM Foundation Online Training by ITSM Zone

From $499 USD

This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.

Purchase an exam voucher with your training to get SIAM Foundation certified.

  • Get SIAM Foundation qualified online at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, and sample exam
  • Tutor support included via email
  • Includes free 30 minute Training+ Virtual Mentor session. Learn more about virtual mentors


Please select a course duration below

  • SIAM Foundation Course
    • 499 $
    • 579 $
    SIAM Foundation Course Extension
    • 99 $

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We've grouped together our foundation course, exam and eBook

  • 30 Days Online Access
  • Online Exam
  • SIAM Foundation BoK eBook

Save $124

USD $649

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Book training for 3 or more people and receive:

  • Multi-user discounts from 20%
  • Dedicated account manager
  • Extended study periods available

3 or more users, savings start at 20%

Course contents

  • 21 easy to absorb lessons covering SIAM terminology, concepts, structural elements and challenges
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours

Lessons in this course

Lesson 1: Introduction to SIAM
Lesson 2: Purpose and value
Lesson 3: The SIAM ecosystem
Lesson 4: SIAM structures
Lesson 5: SIAM roadmap part 1
Lesson 6: SIAM roadmap part 2
Lesson 7: SIAM roadmap part 3
Lesson 8: SIAM roadmap part 4
Lesson 9: SIAM roles and responsibilities part 1
Lesson 10: SIAM roles and responsibilities part 2
Lesson 11: SIAM roles and responsibilities part 3

Lesson 12: SIAM practices part 1
Lesson 13: SIAM practices part 2
Lesson 14: Processes part 1
Lesson 15: Processes part 2
Lesson 16: Challenges and risks part 1
Lesson 17: Challenges and risks part 2
Lesson 18: Challenges and risks part 3
Lesson 19: SIAM and other practices part 1
Lesson 20: SIAM and other practices part 2
Lesson 21: Exam preparation

Course Samples


  • This course does not require any existing knowledge of SIAM
  • Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.


  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: Contact us for current translation availability
  • Exam vouchers sold separately to training courses