From $579 USD

Produced in partnership with ITIL author Randy Steinberg, this advanced course presents a proven, real-world approach to transforming your ITSM organisation.
The course includes techniques and strategies to support the experience ITSM practitioner.

  • Study online at your own pace
  • 90 or 150 days online access
  • Includes video lessons and access to a library of downloadable resources and templates
  • Learn the essentials of ITIL and IT service management
  • Learn how to put IT service management to work in your organisation

  • Please choose your options:
    Implementing ITSM

    Only one course duration can be selected at a time.

    • 579 $
    • 649 $
    Course Extension
    • 249 $
    • 499 $

Course information

Course contents...

  • 7 easy to absorb video tutorials covering a real-world implementation approach
  • Study duration: 9 hours 41 minutes
  • Downloadable resource library: including templates, plans, checklists and spreadsheets


  • This non-accredited course is aimed towards experienced IT service management practitioners
  • Exposure to ITIL or ITIL Foundation level certification or above is recommended

Exam details...

  • There is no exam associated with this course

Lessons in this course...

Course lessons covers topics including:

  • IT service management visioning
  • ITSM assessment
  • ITSM planning
  • ITSM initial wins
  • ITSM design
  • ITSM transition
  • Ongoing improvement

Course samples...