Spotlight on Process Improvement Course
This short course will help you to understand how to improve the processes in your organization to make them more efficient, responsive and customer focused.
Course Overview
- Study online at your own pace
- 30 or 60 days online access
- Includes videos and a study guide – yours to keep
- Learn the essentials of Process Improvement
Course Contents
This introduction level course will offer you a general understanding of the process that you use and the link between them and the business objectives.
3 easy to absorb lessons
video tutorials, study guides and quizzes
8 hours
Lessons in this training
- Lesson 1: Introducing the link between processes and business objectives and the differences between choosing to Refine, Re-engineer or Rethink a process.
- Lesson 2: Understanding process interactions to help you gain clarity in identifying improvement opportunities within a process.
- Lesson 3: Learn how to embed your new way of working for sustained success
Course Pre-requisites
- This course does not require any existing knowledge of Process Improvement
Pricing
Team Training
Spotlight on Process Improvement for teams.
Book training for 3 or more people and receive:
- Multi-user discounts
- Dedicated account manager
- Extended study periods available
Local taxes applied at checkout
Who's it for
This online Process Improvement course is suitable for anyone who owns, manages or implements service management processes, including service managers, process owners, process analysts, service analysts and service delivery managers.
