VeriSM™ Plus

VeriSM is a new approach to service management and its application in a digital world. VeriSM Plus provides an introduction to the new management practices (DevOps, Agile, Lean, SIAM etc.) that are important for service management, and also emerging technologies like cloud and serverless that service management professionals need to be aware of.

The VeriSM Plus certification ​allows students who hold​ either the ITIL ​or ISO/IEC 20000 Foundation certificate to bridge to the VeriSM Foundation certification.

Students who already hold a VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 certificate can add VeriSM Plus to bridge to the full VeriSM Foundation certification.

Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by the digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.
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Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
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​course ​​Overview


Get VeriSM Plus qualified at your own pace

Get BRM Foundation qualified at your own pace

30 or 60 days online access

Fully accredited

VeriSM Plus study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents


18 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies.

terminology, principles, themes and exam preparation

Includes video tutorials, study guides and quizzes

Study duration: 7 hours

Lessons in this training

  • Lesson 1: Digital transformation
    Course Introduction
    Module 1: An overview of BRM
    Module 2: Strategic partnering
    Module 3: Business IQ
    Module 4: Portfolio Management
    Module 5: Business transition management
    Module 6: Provider domain knowledge
    Module 7: Powerful communication
    Module 8: Exam preparation
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    Lesson 2: Organizational structure
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    Lesson 3: Teams
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    Lesson 4: Introduction to the VeriSM model
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    Lesson 5: The VeriSM Model Part 1 Define
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    Lesson 6: The VeriSM Model Part 2 Produce
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    Lesson 7: The VeriSM Model Part 3 Provide
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    Lesson 8: The VeriSM Model Part 4 Respond
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    Lesson 9: Adapting the VeriSM Model
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    Lesson 10: Progressive practices Agile
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    Lesson 11: Progressive practices DevOps and SIAM
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    Lesson 12: Progressive practices Lean Shift Left
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    Lesson 13: Progressive practices CXUX Continuous Delivery
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    Lesson 14: Innovative Technologies - Part 1
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    Lesson 15: Innovative Technologies - Part 2
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    Lesson 16: Innovative Technologies - Part 3
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    Lesson 17: Getting Started
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    Lesson 18: Exam Preparation

Course Samples


Course Pre-requisites

  • VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)

    •    This course does not require any existing knowledge of BRM

VeriSM ​Plus Exam Details

The Business Relationship Management Professional Exam

Exam duration:
30 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
65% (13/20 questions)

Exam language:
extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package


VeriSM plus Course

Course only

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    30 Days Online Access - $399 - BUY NOW
    30 Days Online Access
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    60 Days Online Access - $449 - BUY NOW

VeriSM Resources

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    VeriSM™ eBook - $75 - BUY NOW
    30 Days Online Access

VeriSM Exam

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    ​Plus Exam - $149 - BUY NOW
    30 Days Online Access

Recommended Package

30 days access + Exam + eBook

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    30 Days Online Access
    30 Days Online Access
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    Plus Exam
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    VeriSM™ eBook

​Save $50

USD $​623 $​573

​Team Training

VeriSM Plus for teams

Book training for 3 or more people and receive:

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    Multi-user discounts
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    ​Dedicated account manager
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    ​Extended study periods available
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    Progress reports 

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*Please note due to scheme owner restrictions, we must sell the BRMP Professional course + exam as a package, exams are only available separately for re-takes

Who's The VeriSM Plus Certification for?

​VeriSM Plus is aimed at those who already hold VeriSM Essentials, or a foundation level qualification in ITIL or ISO/IES 20000 and have previous knowledge and experience of service management fundamentals.

VeriSM Plus is aimed at those who already hold VeriSM Essentials, or a foundation level qualification in ITIL or ISO/IES 20000 and have previous knowledge and experience of service management fundamentals
​The certification is aimed at anyone working or looking to work in a business relationship environment, such as buyers, sales teams and customer service advisors. However, it may also be of use to business owners, project managers and others involved in business processes.

Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
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