VeriSM™ Foundation

VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.

Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by the digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.
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Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
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​course ​​Overview

Get VeriSM Foundation qualified at your own pace

Get BRM Foundation qualified at your own pace

30 or 60 days online access

Fully accredited

VeriSM Foundation study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included


Course Contents

22
Lessons

easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure

terminology, principles, themes and exam preparation

Includes video tutorials, study guides and quizzes

Study duration: 14 hours

Lessons in this training

  • Lesson 1: Organizational context & governance
    Course Introduction
    Module 1: An overview of BRM
    Module 2: Strategic partnering
    Module 3: Business IQ
    Module 4: Portfolio Management
    Module 5: Business transition management
    Module 6: Provider domain knowledge
    Module 7: Powerful communication
    Module 8: Exam preparation
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    Lesson 2: Digital transformation
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    Lesson 3: Service Culture
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    Lesson 4: Organizational structure
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    Lesson 5: Teams
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    Lesson 6: Service Provider Challenges
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    Lesson 7: Organizational change principles
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    Lesson 8: Introduction to the VeriSM model
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    Lesson 9: The VeriSM Model Part 1 Define
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    Lesson 10: The VeriSM Model Part 2 Produce
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    Lesson 11: The VeriSM Model Part 3 Provide
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    Lesson 12: The VeriSM Model Part 4 Respond
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    Lesson 13: Adapting the VeriSM Model
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    Lesson 14: Progressive practices Agile
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    Lesson 15: Progressive practices DevOps and SIAM
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    Lesson 16: Progressive practices Lean Shift Left
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    Lesson 17: Progressive practices CXUX Continuous Delivery
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    Lesson 18: Innovative Technologies- Part 1
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    Lesson 19: Innovative Technologies- Part 2
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    Lesson 20: Innovative Technologies- Part 3
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    Lesson 21: Getting Started Lesson
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    Lesson 22: Exam Preparation 

Course Samples


Course Pre-requisites

  • This course does not require any existing knowledge of VeriSM​
    •    This course does not require any existing knowledge of BRM
  • There are no mandatory pre-requisites for the exam
    •    Completion of an accredited course is a mandatory pre-requisite for the exam

VeriSM™ Professional Exam Details

The Business Relationship Management Professional Exam

Exam duration:
60 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
65% (26/40 questions)

Exam language:
extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

VeriSM Foundation Course


Course only

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    30 Days Online Access - $499 - BUY NOW
    30 Days Online Access
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    60 Days Online Access - $549 - BUY NOW

VeriSM Resources

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    VeriSM™ eBook - $75 - BUY NOW
    30 Days Online Access

VeriSM Exam

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    Foundation Exam - $249 - BUY NOW
    30 Days Online Access

Recommended Package

30 days access + Exam + eBook

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    30 Days Online Access
    30 Days Online Access
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    Foundation Exam
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    VeriSM™ eBook

​Save $60


USD $​823 $​763

​Team Training

VeriSM Foundation for teams

Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%

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*Please note due to scheme owner restrictions, we must sell the BRMP Professional course + exam as a package, exams are only available separately for re-takes

Who's The VeriSM Foundation Certification for?

VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.

VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
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​The certification is aimed at anyone working or looking to work in a business relationship environment, such as buyers, sales teams and customer service advisors. However, it may also be of use to business owners, project managers and others involved in business processes.

Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
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