VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.
The VeriSM Essentials certification is a stand alone course , but delegates can later take VeriSM Plus to become VeriSM Foundation certified.
Get VeriSM Essentials qualified at your own pace
30 or 60 days online access
30 or 60 days online access - spread the 14 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available
Fully accredited - ITSM Zone’s accreditation from APMG for the Verism Essentials course is your guarantee that the material is accurate and relevant to the current syllabus.
VeriSM Essentials study guides and more...
Tutor support included - No additional resources are required – everything that you need to understand the concepts and principles is included.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
easy to absorb lessons that will help students to understand service management basics in the digital age using the VeriSM model
Includes video tutorials, study guides and quizzes
Study duration: 7 hours
Lessons in this training
VeriSM Essentials Exam Details
closed book, multiple choice
Exam pass mark:
65% (13/20 questions)
extra time is available for non-native English speakers.
Exam vouchers sold separately to training unless you choose the recommended package
VeriSM Essentials Course
30 days access + Exam + eBook
VeriSM Essentials for teams
Book training for 3 or more people and receive:
Local taxes applied at checkout
Who's The VeriSM Essentials Certification for?
VeriSM Essentials is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.
Trusted, awarded and accredited
Fully accredited to ensure we provide the highest possible standards in learning