VeriSM Essentials Course

VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

The VeriSM Essentials certification is a stand alone course , but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

Course Overview

​online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

30 or 60 days online access – spread the 7 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

Fully accredited – ITSM Zone’s accreditation from APMG for the Verism Essentials course is your guarantee that the material is accurate and relevant to the current syllabus.

​Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

13 Lessons

easy to absorb lessons that will help students to understand service management basics in the digital age using the VeriSM​ model

Includes

video tutorials, study guides and quizzes

Lessons in this training

  • Lesson 1: Organizational context and governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM​ model
  • Lesson 9: The VeriSM​ Model Part 1 Define
  • Lesson 10: The VeriSM​ Model Part 2 Produce
  • Lesson 11: The VeriSM​ Model Part 3 Provide
  • Lesson 12: The VeriSM​ Model Part 4 Respond
  • Lesson 13: Exam Preparation

Course Samples

Course Pre-requisites

  • This course does not require any existing knowledge of VeriSM​
  • There are no mandatory pre-requisites for the exam

Exam Details

Exam duration:

30 minutes

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

65% (13/20 questions)

Exam language:

extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

Recommended Package

​30 days access + Exam + eBook

  • 30 Days Online Access
  • Essentials Exam
  • VeriSM™ eBook

Save $50

USD $623 $573

Team Training

VeriSM Essential training for teams.
Book training for 3 or more people and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

Local taxes applied at checkout

Who's it for

VeriSM Essentials is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.

Free downloads

​VeriSM at a Glance

VeriSM on a page is a new resource, designed to give you an overview of the VeriSM approach in a single glance. As with all of our downloads, this can be downloaded and printed so that you always have it to hand

Trusted, Awarded & Accredited

​Fully accredited to ensure we provide the highest possible standards in learning