VeriSM Training Courses

Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.

ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place.
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Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
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​VeriSM - Service Management for the digital age

Service Management for the digital age

VeriSM acknowledges the value of what has gone before, and provides you with an up-to-date approach to Service Management to make sure you are ready for Digital Transformation.
VeriSM isn’t about blindly following best practice....it is about creating the model that best fits your organization and facilitating a tailored approach.

The VeriSM training & certification scheme is on three levels:

VeriSM Foundation: the introductory level covering the terminology and basic concepts

VeriSM Professional: for those wanting to further their career and learn more about how to apply the approach in practice

VeriSM Leader: certification for very experienced service management professionals

The Foundation level is also split up into Essentials, covering the basic model and service management principles, and Plus, covering the progressive practices. These can also be taken as separate certifications.

VeriSM is -

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    ​A Value-driven approach, as it looks at Service Management from an end-to-end business perspective.
        A Value-driven approach, as it looks at Service Management from an end-to-end business perspective.
        Evolving, as it is an up-to-date approach which will continue to evolve as new practices and technologies emerge.
        Responsive, as it facilitates a tailored approach by helping you define the management mesh most suited to your organization.
        integrated, as it helps you make sense of all of the different practices and understand how they can fit together to add value.
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    ​Evolving, as it is an up-to-date approach which will continue to evolve as new practices and technologies emerge.
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    Responsive, as it facilitates a tailored approach by helping you define the management mesh most suited to your organization.
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    integrated, as it helps you make sense of all of the different practices and understand how they can fit together to add value.

​VeriSM ​on a page - free download

VeriSM on a page is a new resource, designed to give you an overview of the VeriSM approach in a single glance. As with all of our downloads, this can be downloaded and printed so that you always have it to hand

Download this resource here

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VeriSM™ is -

​VeriSM Articles

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There are four core BRM disciplines which form the BRM Role, which provides a link between a provider and a one or more business units.
FOUR CORE BRM DISCIPLINES