ITIL 4 Managing Professional Transition

This training course and associated certification will help candidates with existing ITIL v3 certifications transition to the ITIL 4 Managing Professional (MP) status. It will provide candidates with an understanding of new ITIL 4 concepts and definitions, as well as the key differences between ITIL 4 and previous versions of ITIL. It will also provide an overview of key elements from the four ITIL MP modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan and Improve.

This course is expected to be available in October 2019 – register your interest now to receive launch offers and full course information.

Course Overview

  • Get ITIL 4 MP Transition certification at your own pace!
  • 90 or 150 days online access
  • Fully accredited
  • Includes detailed study guides and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course Contents

Learning topics include:

  • Service management key concepts
  • The ITIL guiding principles
  • The 4 dimensions of service management
  • The ITIL Service Value System (SVS)
  • The service value chain
  • How to plan and build a service value stream
  • How to create, deliver and support services
  • Customer journey design
  • Onboarding and offboarding customers
  • Continual value co-creation
  • The digital product lifecycle and the pressures of high velocity IT
  • The scope of direction, planning and improvement
  • Communication and organizational change management

Course Pre-requisites

Exam Details

Exam duration:

90 minutes

Exam format:

Closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

70% (28/40 questions)

Exam language:

extra time is available for non-native English speakers.

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