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ITIL 4 Training and Certification

ITIL 4 is the latest version of ITIL and it builds on the content in ITIL v3, bringing ITIL into the digital age and including more practical guidance to help organizations tailor an IT management strategy that will help them to adapt to the increasingly complex modern service environment.

​ITIL 4 focusses more value, outcomes, risks and costs, plus a strong focus on continual service improvement. Many core ideas from older ITIL versions such as incident management, change management, and problem management still exist in ITIL 4, but with a much more holistic view.

Introductory Level

ITIL 4 Lite

Get a quick introduction to ITIL 4 and service management essentials with our ITIL Lite short course.

ITIL 4 Foundation Course

This course prepares delegates for the ITIL 4 Foundation exam, released in 2019.

ITIL 4 Foundation Exam

Once you’ve completed your training, you can gain a globally recognised certification with the ITIL 4 Foundation Exam.

Professional Level

ITIL 4 Strategist - Direct Plan & Improve

The ITIL 4 Specialist Direct, Plan and Improve module provides IT professionals and leaders with the knowledge they need to use ITIL methods in their overall IT strategy, and to create a robust IT organization with a strong and effective strategic direction.

ITIL 4 Specialist - High Velocity IT

The ITIL 4 Specialist High Velocity IT module builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who are working with or towards the delivery of digital products and services.

ITIL 4 Specialist - Drive Stakeholder Value

The ITIL 4 Specialist Drive Stakeholder Value module builds on the concepts introduced in ITIL 4 Foundation.

ITIL 4 Specialist - Create, Deliver & Support

The ITIL 4 Specialist Create, Deliver and Support module builds on the concepts introduced in ITIL 4 Foundation.

ITIL 4 Managing Professional Program

The online ITIL 4 Managing Professional Program is a stream of four modules that are part of ITIL 4, the next evolution of ITIL. Learn the practical and technical knowledge required to run successful IT enabled services, teams and workflows.

Fast Track to ITIL Managing Professional

Use credits gained from ITIL V3 study and transition them to the ITIL 4 Managing Professional qualification

Managing Professional Transition

This training course and associated certification will help candidates with existing ITIL v3 certifications transition to the ITIL 4 Managing Professional (MP) status.

ITIL V4 Resources

​ITIL 4 Where to Start

This handy download will help you decide where to start with ITIL 4 and will help you to make sure that you get the most out of any existing certifications.

ITIL 4 ​​Foundation on a Page

This is a quick, handy guide on ITIL 4 Foundation, it contains all the important information from the latest ITIL update and is a great source of basic ITIL information. Available as a download to print out and display in your study area.