ITIL® ​Top Up to Expert


​If you’ve already got some ITIL credits, you can still join our global Expert program. The online ITIL Expert program is the low cost, high quality path to ITIL Expert. Study over a 12 month period, with full access to all courses during that time.
Get access to our exclusive community of delegates, all working toward Expert together. Choose the lifecycle or capability courses that are right for you.

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​course ​​Overview


ITIL Expert certification at your own pace!

1 year’s online access

Fully accredited

ITIL Expert study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

ITIL ​Top Up to Expert Package Contents

​You choose the Lifecycle and Capability courses for your own custom Expert program. Our support team will contact you after your purchase to set you up with the courses you need.


with easy to absorb lessons covering ITIL terminology, structure, concepts and processes

Includes video tutorials, study guides and quizzes

Courses ​choices...

  • ITIL Foundation Course (2 Credits)
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    Service Operation Course (3 credits)
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    Service Design Course (3 credits)
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    Service Transition Course (3 credits)
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    Service Strategy Course (3 credits)
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    Continual Service Improvement Course (3 credits)
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    Managing Across the Lifecycle Course (5 credits)
  • Planning, Protection & Optimisation Course (4 credits)
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    Service Offerings & Agreements Course (4 credits)
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    Operational Support & Analysis Course (4 credits)
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    Release, Control & Validation Course (4 credits)
  • BONUS - Implementing ITSM Course also included

Course Samples


Course Pre-requisites

  • ​Our top up to Expert program is designed for delegates who already have 5 or more ITIL credits.
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    ​We offer you the flexibility to gain the credits you need to achieve Expert status.
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    Additional self-study using the ITIL core volumes is recommended

ITIL ​Top Up to Expert Exam Details

Exam duration:
90 minutes for Intermediates, 120 minutes for MALC

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)

Exam language:
extra time is available for non-native English speakers.

Exam Credits:
​Capability 4 ITIL credits​, ​Lifecycle ​3 ITIL credits​, Managing across the Lifecycle 5 credits

Exam vouchers sold separately to training unless you choose the recommended package


ITIL ​Top Up to Expert

365 days access to ALL courses

​Team Training

ITIL ​Top Up to Expert for teams

Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%

Local taxes applied at checkout

Who's it for

The ITIL Expert certification scheme is for professionals who want to demonstrate sound knowledge of the ITIL Service Lifecycle, usually at or advancing into higher managerial levels.

Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
Local taxes applied at checkout