ITIL 4 Foundation Course

Our ITIL4 Foundation ​training is accredited by Peoplecert and introduces delegates to the management of modern IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Course Overview

Get ITIL4 Foundation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

30 or 60 days online access – spread the 18 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

ITSM Zone’s accreditation from PeopleCert for the ITIL4 Foundation course is your guarantee that the material is accurate and relevant to the current syllabus.

Your access to online ITIL4 Foundation training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

The ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.

6 Modules

including 26 Easy to absorb lessons covering ITIL terminology, concepts, practices and value

Includes

video tutorials, study guides and quizzes

Modules in this training

  • Module 1: Key Concepts of Service Management
  • Module 2: The Guiding Principles of ITIL
  • Module 3: Service Management and Value
  • Module 4: ITIL Practices Introduction
  • Module 5: ITIL Practices Deep Dive
  • Module 6: Course Recap and Exam Preparation

Course Samples

Course Pre-requisites

  • This course does not require any existing knowledge of the ITIL framework
  • ​There are no mandatory pre-requisites for the exam

Exam Details

Exam duration:

60 minutes

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

65% (26/40 questions)

Exam language:

extra time is available for non-native English speakers.

Pricing

ITIL 4 Foundation Course

Course only

ITIL® Foundation Essentials – ITIL 4 Edition – The ultimate revision guide eBook

ITIL 4 Foundation Exam

Recommended Package

  • ​30 Days Online Access
  • Online Exam
  • ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide eBook

Save $54

USD $573 $519

Team Training

ITIL 4 Foundation for teams
Book group training and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

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Who's it for

The online ITIL 4 Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this. The ITIL 4 Foundation certification is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.

Free downloads

ITIL 4 Where to Start

​This handy download will help you decide where to start with ITIL 4 and will help you to make sure that you get the most out of any existing certifications.

ITIL 4 Where to Start

​This handy download will help you decide where to start with ITIL 4 and will help you to make sure that you get the most out of any existing certifications.

ITIL 4 Where to Start

​This handy download will help you decide where to start with ITIL 4 and will help you to make sure that you get the most out of any existing certifications.

Trusted, Awarded & Accredited

​Fully accredited to ensure we provide the highest possible standards in learning