ITIL 4 Foundation Course

ITIL 4 Foundation Course


The ITIL 4 Foundation course is accredited by Peoplecert and introduces delegates to the management of modern IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.


​course ​​Overview


Get ITIL 4 Foundation certification at your own pace!

30 or 60 days online access

Fully accredited

ITIL4 Foundation study guides and more...

Tutor support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

The ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.


26 Easy to absorb lessons covering ITIL terminology, concepts, practices and value


Includes video tutorials, study guides and quizzes


Study duration: 12 hours

Modules in this training

  • Module 1: Key Concepts of Service Management
  • Module 2: The Guiding Principles of ITIL
  • Module 3: Service Management and Value
  • Module 4: ITIL Practices Introduction
  • Module 5: ITIL Practices Deep Dive
  • Module 6: Course Recap and Exam Preparation

Course Samples


Lesson 1 Study Guide - Sample

Course Pre-requisites

  • This course does not require any existing knowledge of the ITIL framework
  • There are no mandatory pre-requisites for the exam

ITIL 4 Foundation Exam Details


Exam duration:
60 minutes


Exam format:
closed book, multiple choice


Exam delivery:
online, webcam proctored. Read about online exams here


Exam pass mark:
65% (26/40 questions)


Exam language:
extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package


ITIL 4 Foundation Course

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ITIL 4 Foundation Exam

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USD $​548 $499

​Team Training

ITIL 4 Foundation for teams

Book group training and receive:

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    ​Dedicated account manager
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    ​Extended study periods available

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Who's it for

The online ITIL 4 Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this. The ITIL 4 Foundation certification is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.

ITIL 4 Free downloads

ITIL 4 where to start

​ITIL 4 Where to Start

​This handy download will help you decide where to start with ITIL 4 and will help you to make sure that you get the most out of any existing certifications.

itil key differences download

ITIL V3 / ITIL 4 Key Differences

Take a look at the key differences in between ITIL V3 and ITIL 4, all on one page. A great, quick overview of the changes

ITIL Foundation

​ITIL 4 ​​Foundation on a Page

​This is a quick, handy guide on ITIL 4 Foundation, it contains all the important information from the latest ITIL update and is a great source of basic ITIL information. Available as a download to print out and display in your study area.

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Certified by Axelos
Fully accredited to ensure we provide the highest possible standards in learning
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