ITIL Foundation Course

ITIL® Foundation Certification in IT Service Management

This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training

Course Overview

Get ITIL Foundation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

30 or 60 days online access – spread the 18 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

ITSM Zone’s accreditation from PeopleCert for the ITIL Foundation course is your guarantee that the material is accurate and relevant to the current syllabus.

Your access to online ITIL Foundation training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

The Foundation level certification will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

17 Lessons

Easy to absorb lessons covering ITIL terminology, concepts, practices and value

Includes

video tutorials, study guides and quizzes

Lessons in this training

  • Lesson 1: Introducing ITIL
  • Lesson 2: Service management & stakeholders
  • Lesson 3: Functions, roles and processes
  • Lesson 4: The service lifecycle
  • Lesson 5: Service Strategy key concepts
  • Lesson 6: Service Strategy processes
  • Lesson 7: Service Design key concepts
  • Lesson 8: Service Design processes (1)
  • Lesson 9: Service Design processes (2)
  • Lesson 10: Service Transition processes (1)
  • Lesson 11: Service Transition processes (2)
  • Lesson 12: Service Operation processes
  • Lesson 13: Service Operation functions
  • Lesson 14: CSI
  • Lesson 15: Roles
  • Lesson 16: Technology considerations
  • Lesson 17: The sample exam

Course Samples

Course Pre-requisites

  • This course does not require any existing knowledge of the ITIL framework
  • ​There are no mandatory pre-requisites for the exam

Exam Details

Exam duration:

60 minutes

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

65% (26/40 questions)

Exam language:

extra time is available for non-native English speakers.

Exam value:

2 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

Recommended Package

  • 60 Days Online Access
  • Online Exam
  • Lifecycle Essentials eBook

Save $78

USD $587 $509

Team Training

ITIL Foundation for teams
Book group training and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

Due to scheme regulations, this course can only be sold with the associated exam

Local taxes applied at checkout

Who's it for

This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training.

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