ITIL Service Transition Course

This online ITIL Service Transition Lifecycle course is targeted at delegates who will manage and implement ITIL processes, focusing on the process and management techniques that are required to build, test and implement products and services.

Please note that the Service Transition exam will be withdrawn on the 1st January 2022

Course Overview

Get Service Transition certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

90 or 150 days online access – spread the 21 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

ITSM Zone’s accreditation from PeopleCert for this course is your guarantee that the material is accurate and relevant to the current syllabus.

Your access to online ST training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

This Intermediate level certification will offer you an introduction to Service Transition, theService Transition principles and Service Transition processes

18 Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes


video tutorials, study guides and quizzes

Study duration:

21 hours self-study with the Service Transition core volume is recommended

Lessons in this training

  • Service Transition Course Introduction
  • Lesson 1 – Foundation Review
  • Lesson 2 – Introduction to Service Transition
  • Lesson 3 – Service Transition Principles
  • Lesson 4 – Transition Planning and Support
  • Lesson 5 – Change Management
  • Lesson 6 – Service Asset and Configuration Management
  • Lesson 7 – Release and Deployment Management
  • Lesson 8 – Service Validation and Testing
  • Lesson 9 – Change Evaluation
  • Lesson 10 – Knowledge Management
  • Lesson 11 – Managing Communication and Commitment
  • Lesson 12 – Managing Organisational and Stakeholder Change
  • Lesson 13 – Stakeholder Management
  • Lesson 14 – Organising for Service Transition
  • Lesson 15 – Technology Considerations
  • Lesson 16 – Introducing Service Transition
  • Lesson 17 – Challenges, Critical Success Factors and Risks
  • Lesson 18 – The Sample Exam

Course Samples

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Transition core volume is recommended

Exam Details

Exam duration:

90 minutes

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

70% (28/40 marks across 8 questions)

Exam language:

extra time is available for non-native English speakers.

Exam value:

3 ITIL credits

Exams must be taken by the 31st December 2021 and will not be available after this date


Recommended Package

90 days access + Exam + eBook

  • 90 Days Online Access
  • Online Exam
  • ST - Core volume online access

Save $79

USD $948 $869

Team Training

This training for teams
Book group training and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

Due to scheme regulations, this course can only be sold with the associated exam

Local taxes applied at checkout

​This course is also part of our popular ​ITIL Expert Package – Includes all the Lifecycle & Capability courses, all with 365 days access.

Who's it for

Recommended for Project Managers, Data Center Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management

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