ITIL® Service Strategy Course

This online ITIL Service Strategy course is intermediate level, focusing on the importance of the strategic aspect of services within the IT service lifecycle. This certification will help you exhibit that you understand risks and success factors and have the knowledge to form and progress strategy within an organization or programme.

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course Overview

ITIL Service Strategy certification at your own pace!

90 or 150 days online access

Fully accredited

ITIL Service Strategy study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

This Intermediate level certification will offer you an introduction to Service Strategy including the Service Strategy principles and the Service Strategy processes.

22

Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

Includes video tutorials, study guides and quizzes

Study duration: 21 hours self-study with the Service Strategy core volume is recommended

Lessons in this training

Introduction to Service Strategy
Service Strategy principles
Service Strategy processes:
Financial Management for IT services
Service Portfolio Management

Demand Management
Business Relationship Management
Strategy Management for IT services
Governance
Organising for Service Strategy

Technology considerations
Implementing Service Strategy
Challenges, critical success factors and risks
Preparing for the exam

Course Samples

Download Lesson Study Guide

Course Pre-requisites

Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
21 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
21 hours of self-study using the Service Strategy core volume is recommended

ITIL Service Strategy Exam Details

Exam duration:
90 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (28/40 marks across 8 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
3 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL Service Strategy Course

Course only

90 Days Online Access - $549 - BUY NOW
30 Days Online Access
150 Days Online Access - $629 - BUY NOW
Online Exam

ITIL Service Strategy resources

Core volume online access - $100 - BUY NOW
Online Exam

ITIL Intermediate Exam

Intermediate Exam - $299 - BUY NOW
Online Exam

Recommended Package

90 days access + Exam + eBook

90 Days Online Access
30 Days Online Access
Online Intermediate Exam
Online Exam
SS - Core volume online access
Lifecycle Essentials eBook

Save $79

USD $~~948~~ $869

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Team Training

ITIL Service Strategy for teams

Book training for 3 or more people and receive:

Multi-user discounts from 20%
Dedicated account manager
Extended study periods available
3 or more users, savings start at 20%

Local taxes applied at checkout

This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.

Who's it for

Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning