​ITIL® ​​Service Strategy Course

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​This online ITIL Service Strategy course is intermediate level, focusing on the importance of the strategic aspect of services within the IT service lifecycle. This certification will help you exhibit that you understand risks and success factors and have the knowledge to form and progress strategy within an organization or programme.

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​course ​​Overview

 

ITIL Service Strategy certification at your own pace!

​90 or 150 days online access

Fully accredited

ITIL Service Strategy study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included


Course Contents

​This Intermediate level certification will offer you an introduction to Service Strategy including the Service Strategy principles and the Service Strategy processes.

​22
​Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

Includes video tutorials, study guides and quizzes

Study duration: 21 hours self-study with the Service Strategy core volume is recommended

Lessons in this training

  • Introduction to Service Strategy
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    Service Strategy principles
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    Service Strategy processes:
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    Financial Management for IT services
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    Service Portfolio Management
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    Demand Management
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    Business Relationship Management
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    Strategy Management for IT services
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    Governance
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    Organising for Service Strategy
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    Technology considerations
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    Implementing Service Strategy
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    Challenges, critical success factors and risks
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    Preparing for the exam

Course Samples

 
 

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
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    21 hours of study via an accredited training solution – confirmed by your course completion certificate
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    2 years IT experience is desirable
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    21 hours of self-study using the Service Strategy core volume is recommended

ITIL Service Strategy Exam Details

Exam duration:
90 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (28/40 marks across 8 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
3 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL Service Strategy Course


Course only

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    90 Days Online Access - $549 - BUY NOW
    30 Days Online Access
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    150 Days Online Access - $629 - BUY NOW
    Online Exam

ITIL Service Strategy resources

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    Core volume online access - $100 - BUY NOW
    Online Exam

ITIL Intermediate Exam

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    Intermediate Exam - $299 - BUY NOW
    Online Exam

Recommended Package

90 days access + Exam + eBook

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    90 Days Online Access
    30 Days Online Access
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    Online Intermediate Exam
    Online Exam
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    SS - Core volume online access
    Lifecycle Essentials eBook

Save $79


USD $​948 $869

​Team Training

ITIL ​Service Strategy for teams

Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%

Local taxes applied at checkout

​This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.


Who's it for

​Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development


Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
Local taxes applied at checkout