ITIL® Service Operation Course

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The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.

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​course ​​Overview

 

ITIL Service Operation certification at your own pace!

​90 or 150 days online access

Fully accredited

ITIL Service Operation study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included


Course Contents

This Intermediate level certification will offer you an introduction to Service Operation, Operation principles and Operation processes.

11
​Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

Includes video tutorials, study guides and quizzes

Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Operation core volume is recommended

Lessons in this training

  • Introduction to Service Operation
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    Lesson 1 - Foundation Review
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    Lesson 2 - Introduction to Service Operation
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    Lesson 3 - Service Operation Principles
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    Lesson 4 - Service Operation Processes
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    Lesson 5 - Service Operation Through the Lifecycle
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    Lesson 6 - Common Operational Activities
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    Lesson 7 - Organising Service Operation
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    Lesson 8 - Technology Considerations
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    Lesson 9 - Implementation Considerations
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    Lesson 10 - Challenges, Critical Success Factors and Risks
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    Lesson 11 - The Sample Exam

Course Samples

 
 

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
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    21 hours of study via an accredited training solution – confirmed by your course completion certificate
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    2 years IT experience is desirable
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    21 hours of self-study using the Service Operation core volume is recommended

ITIL Service Operation Exam Details

Exam duration:
90 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (28/40 marks across 8 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
3 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL Service operation Course


Course only

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    90 Days Online Access - $549 - BUY NOW
    30 Days Online Access
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    150 Days Online Access - $629 - BUY NOW
    Online Exam

ITIL Service Operation resources

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    Core volume online access - $100 - BUY NOW
    Online Exam

ITIL Intermediate Exam

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    Intermediate Exam - $299 - BUY NOW
    Online Exam

Recommended Package

90 days access + Exam + eBook

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    90 Days Online Access
    30 Days Online Access
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    Online Intermediate Exam
    Online Exam
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    SO - Core volume online access
    Lifecycle Essentials eBook

Save $79


USD $​​​948 $​8​69

​Team Training

ITIL ​Service Operation for teams

Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%

Local taxes applied at checkout

​This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.


Who's it for

Recommended for anyone working in operations / Live Service, including Service Desk Managers or team leaders or those working in Desktop, Applications and Hardware Support or Data Center Management


Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
Local taxes applied at checkout