ITIL® Managing Across The Lifecycle Course

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Managing Across the Lifecycle is the final capstone course required to reach ITIL Expert status.
The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation.

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​course ​​Overview

 

ITIL MALC certification at your own pace!

​90 or 150 days online access

Fully accredited

ITIL MALC study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included


Course Contents

The MALC exam is based around a case study. The case study you will use during the exam is provided as part of your course material.

8
Modules

8 Modules, divided into easy to absorb lessons

Includes video tutorials, study guides and quizzes

Study duration: 30 hours mandatory study, also 28 hours self-study with the syllabus and ITIL core volumes is recommended

Lessons in this training

  • Introduction to Managing Across the Lifecycle
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    Module 1 – Service Lifecycle Key Concepts
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    Module 1 – Lesson 1 – Services and Service Management
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    Module 1 – Lesson 2 – The Service Lifecycle
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    Module 1 – Lesson 3 – Service Value across the Lifecycle
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    Module 1 – Lesson 4 – Organising for Service Management
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    Module 1 – Lesson 5 – Risk and Knowledge Sharing
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    Module 2 - Communication and Stakeholder Management
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    Module 2 – Lesson 1 – Business Relationship Management
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    Module 2 – Lesson 2 – Stakeholder Management ​&Communication
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    Module 2 – Lesson 3 – Communication Across the Lifecycle
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    Module 3 - Process Integration across the Lifecycle
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    Module 3 – Lesson 1 – The Service Lifecycle
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    Module 3 – Lesson 2 – Service Strategy Processes
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    Module 3 – Lesson 3 – Service Design Processes
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    Module 3 – Lesson 4 – Service Transition Processes
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    Module 3 – Lesson 5 – Service Operation Processes
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    Module 3 – Lesson 6 – CSI Processes
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    Module 3 – Lesson 7 – Inputs and Outputs
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    Module 4 – Management Services across the Lifestyle
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    Module 4 – Lesson 1 – Identification of Requirements
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    Module 4 – Lesson 2 – The Service Design Package
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    Module 4 – Lesson 3 – Managing Cross-Lifecycle Processes
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    Module 4 – Lesson 4 – Identifying Service Improvements
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    Module 4 – Lesson 5 – Challenges, Critical Success Factors and Risks
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    Module 5 - Governance and Organization
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    Module 5 – Lesson 1 – Governance
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    Module 5 – Lesson 2 – Organizational Structure, Skills ​& Competence
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    Module 5 – Lesson 3 – Service Provider Types and Service Strategies
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    Module 6 - Measurement
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    Module 6 – Lesson 1 – Determining and Using Metrics
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    Module 6 – Lesson 2 – Designing a Measurement Framework
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    Module 6 – Lesson 3 – Monitoring and Control Systems
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    Module 7 - Implementing and Improving Service Management
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    Module 7 – Lesson 1 – Implementing Service Management
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    Module 7 – Lesson 2 – Assessing Service Management
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    Module 7 – Lesson 3 – Benchmarking
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    Module 7 – Lesson 4 – Improving Service Management
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    Module 7 – Lesson 5 – Service Economics
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    Module 7 – Lesson 6 – The Service Management Business Case
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    Module 7 – Lesson 7 – Stakeholder Change Management
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    Module 8 - The Sample Exam

Course Samples

 
 

Course Pre-requisites

  • Delegates must hold 17 credits, including:
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    The ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
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    15 credits from the ITIL Intermediate courses
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    30 hours of study via an accredited training solution – confirmed by your course completion certificate
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    28 hours of self-study using the syllabus and ITIL core volumes is recommended

ITIL MALC Exam Details

Exam duration:
​120 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
​70% (35/50 marks across 10 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
​5 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL MALC Course


Course only

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    90 Days Online Access - $729 - BUY NOW
    30 Days Online Access
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    150 Days Online Access - $799 - BUY NOW
    Online Exam

ITIL MALC resources

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    Online Core volume (full set) - $399 - BUY NOW
    Online Exam

ITIL Intermediate Exam

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    Intermediate Exam - $299 - BUY NOW
    Online Exam

Recommended Package

90 days access + Exam + eBook

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    90 Days Online Access
    30 Days Online Access
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    Online Intermediate Exam
    Online Exam
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    ​Core volume online access (full set)
    Lifecycle Essentials eBook

Save $79


USD $​​​1427 $​​1348

​Team Training

ITIL ​Managing Across The Lifecycle for teams

Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%

Local taxes applied at checkout

​This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.


Who's it for

This course is for anyone who require a business and management level understanding of the entire ITIL service lifecycle and how it may be utilised to optimise the quality of IT service provision within an organisation.


Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
Local taxes applied at checkout