ITIL® Managing Across The Lifecycle Course

Managing Across the Lifecycle is the final capstone course required to reach ITIL Expert status.
The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation.

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course Overview

ITIL MALC certification at your own pace!

90 or 150 days online access

Fully accredited

ITIL MALC study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

The MALC exam is based around a case study. The case study you will use during the exam is provided as part of your course material.

Modules

8 Modules, divided into easy to absorb lessons

Includes video tutorials, study guides and quizzes

Study duration: 30 hours mandatory study, also 28 hours self-study with the syllabus and ITIL core volumes is recommended

Lessons in this training

Introduction to Managing Across the Lifecycle
Module 1 – Service Lifecycle Key Concepts
Module 1 – Lesson 1 – Services and Service Management
Module 1 – Lesson 2 – The Service Lifecycle
Module 1 – Lesson 3 – Service Value across the Lifecycle
Module 1 – Lesson 4 – Organising for Service Management
Module 1 – Lesson 5 – Risk and Knowledge Sharing
Module 2 - Communication and Stakeholder Management
Module 2 – Lesson 1 – Business Relationship Management
Module 2 – Lesson 2 – Stakeholder Management &Communication
Module 2 – Lesson 3 – Communication Across the Lifecycle
Module 3 - Process Integration across the Lifecycle
Module 3 – Lesson 1 – The Service Lifecycle
Module 3 – Lesson 2 – Service Strategy Processes
Module 3 – Lesson 3 – Service Design Processes
Module 3 – Lesson 4 – Service Transition Processes
Module 3 – Lesson 5 – Service Operation Processes
Module 3 – Lesson 6 – CSI Processes
Module 3 – Lesson 7 – Inputs and Outputs
Module 4 – Management Services across the Lifestyle
Module 4 – Lesson 1 – Identification of Requirements
Module 4 – Lesson 2 – The Service Design Package
Module 4 – Lesson 3 – Managing Cross-Lifecycle Processes
Module 4 – Lesson 4 – Identifying Service Improvements
Module 4 – Lesson 5 – Challenges, Critical Success Factors and Risks

Module 5 - Governance and Organization
Module 5 – Lesson 1 – Governance
Module 5 – Lesson 2 – Organizational Structure, Skills & Competence
Module 5 – Lesson 3 – Service Provider Types and Service Strategies
Module 6 - Measurement
Module 6 – Lesson 1 – Determining and Using Metrics
Module 6 – Lesson 2 – Designing a Measurement Framework
Module 6 – Lesson 3 – Monitoring and Control Systems
Module 7 - Implementing and Improving Service Management
Module 7 – Lesson 1 – Implementing Service Management
Module 7 – Lesson 2 – Assessing Service Management
Module 7 – Lesson 3 – Benchmarking
Module 7 – Lesson 4 – Improving Service Management
Module 7 – Lesson 5 – Service Economics
Module 7 – Lesson 6 – The Service Management Business Case
Module 7 – Lesson 7 – Stakeholder Change Management
Module 8 - The Sample Exam

Course Samples

Download Lesson Study Guide

Course Pre-requisites

Delegates must hold 17 credits, including:
The ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
15 credits from the ITIL Intermediate courses
30 hours of study via an accredited training solution – confirmed by your course completion certificate
28 hours of self-study using the syllabus and ITIL core volumes is recommended

ITIL MALC Exam Details

Exam duration:
120 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (35/50 marks across 10 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
5 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL MALC Course

Course only

90 Days Online Access - $729 - BUY NOW
30 Days Online Access
150 Days Online Access - $799 - BUY NOW
Online Exam

ITIL MALC resources

Online Core volume (full set) - $399 - BUY NOW
Online Exam

ITIL Intermediate Exam

Intermediate Exam - $299 - BUY NOW
Online Exam

Recommended Package

90 days access + Exam + eBook

90 Days Online Access
30 Days Online Access
Online Intermediate Exam
Online Exam
Core volume online access (full set)
Lifecycle Essentials eBook

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USD $~~1427~~ $1348

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Team Training

ITIL Managing Across The Lifecycle for teams

Book training for 3 or more people and receive:

Multi-user discounts from 20%
Dedicated account manager
Extended study periods available
3 or more users, savings start at 20%

Local taxes applied at checkout

This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.

Who's it for

This course is for anyone who require a business and management level understanding of the entire ITIL service lifecycle and how it may be utilised to optimise the quality of IT service provision within an organisation.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning