ITIL Managing Across The Lifecycle Course

Managing Across the Lifecycle is the final capstone course required to reach ITIL Expert status.
The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation.

Course Overview

Get Managing Across The Lifecycle certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

90 or 150 days online access – spread the 21 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

ITSM Zone’s accreditation from PeopleCert for this course is your guarantee that the material is accurate and relevant to the current syllabus.

Your access to online MALC training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

The MALC exam is based around a case study. The case study you will use during the exam is provided as part of your course material.

8 Modules

8 Modules, divided into easy to absorb lessons

Includes

video tutorials, study guides and quizzes

Study duration:

30 hours mandatory study, also 28 hours self-study with the syllabus and ITIL core volumes is recommended

Lessons in this training

  • Introduction to Managing Across the Lifecycle
  • Module 1 – Service Lifecycle Key Concepts
    • Module 1 – Lesson 1 – Services and Service Management
    • Module 1 – Lesson 2 – The Service Lifecycle
    • Module 1 – Lesson 3 – Service Value across the Lifecycle
    • Module 1 – Lesson 4 – Organising for Service Management
    • Module 1 – Lesson 5 – Risk and Knowledge Sharing
  • Module 2 – Communication and Stakeholder Management
    • Module 2 – Lesson 1 – Business Relationship Management
    • Module 2 – Lesson 2 – Stakeholder Management ​&Communication
    • Module 2 – Lesson 3 – Communication Across the Lifecycle
  • Module 3 – Process Integration across the Lifecycle
    • Module 3 – Lesson 1 – The Service Lifecycle
    • Module 3 – Lesson 2 – Service Strategy Processes
    • Module 3 – Lesson 3 – Service Design Processes
    • Module 3 – Lesson 4 – Service Transition Processes
    • Module 3 – Lesson 5 – Service Operation Processes
    • Module 3 – Lesson 6 – CSI Processes
    • Module 3 – Lesson 7 – Inputs and Outputs
  • Module 4 – Management Services across the Lifestyle
    • Module 4 – Lesson 1 – Identification of Requirements
    • Module 4 – Lesson 2 – The Service Design Package
    • Module 4 – Lesson 3 – Managing Cross-Lifecycle Processes
    • Module 4 – Lesson 4 – Identifying Service Improvements
    • Module 4 – Lesson 5 – Challenges, Critical Success Factors and Risks
  • Module 5 – Governance and Organization
    • Module 5 – Lesson 1 – Governance
    • Module 5 – Lesson 2 – Organizational Structure, Skills ​& Competence
    • Module 5 – Lesson 3 – Service Provider Types and Service Strategies
  • Module 6 – Measurement
    • Module 6 – Lesson 1 – Determining and Using Metrics
    • Module 6 – Lesson 2 – Designing a Measurement Framework
    • Module 6 – Lesson 3 – Monitoring and Control Systems
  • Module 7 – Implementing and Improving Service Management
    • Module 7 – Lesson 1 – Implementing Service Management
    • Module 7 – Lesson 2 – Assessing Service Management
    • Module 7 – Lesson 3 – Benchmarking
    • Module 7 – Lesson 4 – Improving Service Management
    • Module 7 – Lesson 5 Service Economics
    • Module 7 – Lesson 6 The Service Management Business Case
    • Module 7 – Lesson 7 Stakeholder Change Management
  • Module 8 The Sample Exam

Course Samples

Course Pre-requisites

  • Delegates must hold 17 credits, including:
  • The ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 15 credits from the ITIL Intermediate courses
  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 28 hours of self-study using the syllabus and ITIL core volumes is recommended

Exam Details

Exam duration:

120 minutes

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

70% (35/50 marks across 10 questions)

Exam language:

extra time is available for non-native English speakers.

Exam value:

5 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

Recommended Package

90 days access + Exam + eBook

  • 90 Days Online Access
  • Online Exam
  • Core volume online access (full set)

Save $79

USD $1427 $1348

Team Training

This training for teams
Book group training and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

Due to scheme regulations, this course can only be sold with the associated exam

Local taxes applied at checkout

​This course is also part of our popular ​ITIL Expert Package – Includes all the Lifecycle & Capability courses, all with 365 days access.

Who's it for

This course is for anyone who require a business and management level understanding of the entire ITIL service lifecycle and how it may be utilised to optimise the quality of IT service provision within an organisation.

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