ITIL® Continual Service Improvement Course

®

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The CSI course covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.

®
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​course ​​Overview

 

ITIL CSI certification at your own pace

​90 or 150 days online access

Fully accredited

ITIL CSI study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included


Course Contents

This Intermediate level certification will offer you an introduction to Continual Service Improvement, Continual Service Improvement principles and Continual Service Improvement processes:

19
​Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

Includes video tutorials, study guides and quizzes

Study duration: 21 hours mandatory study, also 21 hours self-study with the CSI core volume is recommended

Lessons in this training

  • CSI Course Introduction
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    Lesson 1 - Foundation Review Lesson
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    Lesson 2 - Service Management as a Practice
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    Lesson 3 - Introduction to CSI
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    Lesson 4 - CSI Principles Part 1
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    Lesson 5 - CSI Principles Part 2
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    Lesson 6 - The 7 Step Improvement Process
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    Lesson 7 - CSI Through the Lifecycle
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    Lesson 8 - Service Measurement
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    Lesson 9 - Metrics and Measurement
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    Lesson 10 - Return on Investment and the Business Case
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    Lesson 11 - Reporting, Service Level Management and the Business
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    Lesson 12 - Assessments and Benchmarking
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    Lesson 13 - Measurement and Reporting Frameworks and the Deming Cycle
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    Lesson 14 - Supporting Methods and Techniques
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    Lesson 15 - Organising for CSI
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    Lesson 16 - Critical Success Factors, Challenges and Risks
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    Lesson 17 - Implementing CSI
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    Lesson 18 - Technology Considerations
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    Lesson 19 - the Sample Exam

Course Samples

 
 

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
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    21 hours of study via an accredited training solution – confirmed by your course completion certificate
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    2 years IT experience is desirable
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    21 hours of self-study using the CSI core volume is recommended

ITIL Continual Service Improvement Exam Details

Exam duration:
90 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (28/40 marks across 8 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
3 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL Continual Service Improvement Course


Course only

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    90 Days Online Access - $549 - BUY NOW
    30 Days Online Access
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    150 Days Online Access - $629 - BUY NOW
    Online Exam

ITIL Continual Service Improvement resources

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    Core volume online access - $100 - BUY NOW
    Online Exam

ITIL Intermediate Exam

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    Intermediate Exam - $299 - BUY NOW
    Online Exam

Recommended Package

90 days access + Exam + eBook

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    90 Days Online Access
    30 Days Online Access
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    Online Intermediate Exam
    Online Exam
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    CSI - Core volume online access
    Lifecycle Essentials eBook

Save $79


USD $​​​948 $​869

​Team Training

ITIL ​Continual Service Improvement for teams

Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%

Local taxes applied at checkout

​This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.


Who's it for

Recommended for anyone working in Design / Development, including Development and Engineering, Process and Procedure Engineers and Application Developers and Managers


Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
Local taxes applied at checkout