ITIL® Lifecycle Courses
The ITIL Lifecycle modules are for Service Management professionals who need to learn the essential aspects of management, operations, and organisational issues. There are five Intermediate Lifecycle Courses: Service Design, Service Strategy, Service Operation, Service Transition and Continual Service Improvement.
ITIL® Lifecycle Certificate in Service Strategy
The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.
ITIL® Lifecycle Certificate in Service Transition
The Service Transition course covers principles and processes that allow service providers to move new and changed services into the live environment, without disrupting the business.
ITIL® Lifecycle Certificate in Service Design
The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future, with minimum re-work.
ITIL® Lifecycle Certificate in Service Operation
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.
ITIL® Lifecycle Certificate in Continual Service Improvement
The CSI course covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.
ITIL® Lifecycle Certificate in Managing Across the Lifecycle
Managing Across the Lifecycle (MALC) is the final capstone course required to reach ITIL Expert status. The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation.