ITIL® Service Offerings and Agreements Course

®

The Service Offerings and Agreements (SOA) module is one of the qualifications in the ITIL Service Capability stream. This course looks at the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

®
[maxmegamenu location=max_mega_menu_1]

​course ​​Overview

 

ITIL Service Offerings and Agreements certification at your own pace

​90 or 150 days online access

Fully accredited

ITIL SOA study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included


Course Contents

This Intermediate level certification will offer you an introduction to Service Offerings and Agreements processes

10
Modules

10 Modules, divided into easy to absorb lessons

Includes video tutorials, study guides and quizzes

30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Lessons in this training

  • Module 1 – Service Management
  • square
    Module 1 - Lesson 1 - SOA and the Service Lifecycle
  • square
    Module 1 - Lesson 2 - Design Coordination
  • square
    Module 1 – Lesson 3 - Customer Requirements
  • square
    Module 1 – Lesson 4 - Return on Investment and the Business Case
  • square
    Module 2 - Service Portfolio Management
  • square
    Module 2 - Lesson 1 - Service Portfolio Management Introduction
  • square
    Module 2 - Lesson 2 - Business Services and IT Services
  • square
    Module 2 - Lesson 3 - The Service Portfolio Management Process
  • square
    Module 2 - Lesson 4 - Activities, Methods and Techniques Part 2
  • square
    Module 2 - Lesson 5 - Activities, Methods and Techniques Part 2
  • square
    Module 3 - Service Catalogue Management
  • square
    Module 3 - Lesson 1 - Process Overview
  • square
    Module 3 - Lesson 2 - Service Catalogue Management and Service Portfolio Management
  • square
    Module 3 - Lesson 3 - Policies, Principles and Basic Concepts
  • square
    Module 3 - Lesson 4 - Process Management
  • square
    Module 4 - Service Level Management
  • square
    Module 4 - Lesson 1 - Process Overview
  • square
    Module 4 - Lesson 2 - Process Activities
  • square
    Module 4 - Lesson 3 - Service Level Management and the Customer
  • square
    Module 4 - Lesson 4 - Process Deliverables
  • square
    Module 4 - Lesson 5 - Process Management
  • square
    Module 4 - Lesson 6 - Process Interfaces
  • square
    Module 5 - Demand Management
  • square
    Module 5 - Lesson 1 - Process Overview
  • square
    Module 5 - Lesson 2 - Policies, Principles and Basic Concepts
  • square
    Module 5 - Lesson 3 - Process Activities, Methods and Techniques
  • square
    Module 5 - Lesson 4 - Developing Differentiated Offerings
  • square
    Module 5 - Lesson 5 - Process Management
  • square
    Module 6 - Lesson 1 - Process Overview
  • square
    Module 6 - Lesson 2 - Policies, Principles and Basic Concepts
  • square
    Module 6 - Lesson 3 - Activities, Methods and Techniques
  • square
    Module 6 - Lesson 4 - Supplier Categorisation
  • square
    Module 6 - Lesson 5 - Process Management
  • square
    Module 7 - Financial Management
  • square
    Module 7 - Lesson 1 - Process Overview
  • square
    Module 7 - Lesson 2 - Policies and Basic Concepts
  • square
    Module 7 - Lesson 3 - Accounting Part 1
  • square
    Module 7 - Lesson 4 - Accounting Part 2
  • square
    Module 7 - Lesson 5 - Budgeting
  • square
    Module 7 - Lesson 6 - Charging
  • square
    Module 7 - Lesson 7 - Process Management
  • square
    Module 8 - Business Relationship Management
  • square
    Module 8 - Lesson 1 - Process Overview
  • square
    Module 8 - Lesson 2 - Policies, Principles and Basic Concepts
  • square
    Module 8 - Lesson 3 - Activities, Methods and Techniques
  • square
    Module 8 - Lesson 4 - Process Management
  • square
    Module 9 - Technology and Implementation
  • square
    Module 9 - Lesson 1 - Service Design Technology Requirements
  • square
    Module 9 - Lesson 2 - Technology and Tool Evaluation
  • square
    Module 9 - Lesson 3 - Planning and Implementing Service Management Technology
  • square
    Module 9 - Lesson 4 - Service Management Implementation
  • square
    Module 9 - Lesson 5 - Lifecycle Challenges, Critical Success Factors and Risks
  • square
    Module 10 - The Sample Exam

Course Samples

 
 

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later,or ITIL V2 + the V2-V3 Foundation Bridge)
  • square
    30 hours of study via an accredited training solution – confirmed by your course completion certificate
  • square
    2 years IT experience is desirable
  • square
    12 hours of self-study using the Service Design and Service Strategy core volumes is recommended

ITIL SOA Exam Details

Exam duration:
90 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (28/40 marks across 8 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
4 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL SOA Course


Course only

  • check
    90 Days Online Access - $649 - BUY NOW
    30 Days Online Access
  • check
    150 Days Online Access - $729 - BUY NOW
    Online Exam

ITIL SOA resources

  • check
    Core volume online access SD - $100 - BUY NOW
    Online Exam
  • check
    Core volume online access SS - $100 - BUY NOW

ITIL Intermediate Exam

  • check
    Intermediate Exam - $299 - BUY NOW
    Online Exam

Recommended Package

90 days access + Exam + eBook

  • check
    90 Days Online Access
    30 Days Online Access
  • check
    Online Intermediate Exam
    Online Exam
  • check
    Core volume online access SD & SS
    Lifecycle Essentials eBook

Save $100


USD $​1169 $1069

​Team Training

​Service Offerings and Agreements for teams

Book training for 3 or more people and receive:

  • check
    ​Multi-user discounts from 20%
  • check
    ​Dedicated account manager
  • check
    ​Extended study periods available
  • check
    3 or more users, savings start at 20%

Local taxes applied at checkout

​This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.


Who's it for

This course is recommended for anyone working in project / program management or administration such as Project Managers or QMS Managers, or within management or business development, such as Account Managers or Service Delivery Managers


Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
Local taxes applied at checkout