ITIL® Service Offerings and Agreements Course
The Service Offerings and Agreements (SOA) module is one of the qualifications in the ITIL Service Capability stream. This course looks at the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.
ITIL Service Offerings and Agreements certification at your own pace
90 or 150 days online access
ITIL SOA study guides and more...
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
This Intermediate level certification will offer you an introduction to Service Offerings and Agreements processes
10 Modules, divided into easy to absorb lessons
Includes video tutorials, study guides and quizzes
30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended
Lessons in this training
ITIL SOA Exam Details
closed book, multiple choice
online, webcam proctored. Read about online exams here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
4 ITIL credits
Exam vouchers sold separately to training unless you choose the recommended package
ITIL SOA Course
ITIL SOA resources
ITIL Intermediate Exam
90 days access + Exam + eBook
Service Offerings and Agreements for teams
Book training for 3 or more people and receive:
Local taxes applied at checkout
Who's it for
This course is recommended for anyone working in project / program management or administration such as Project Managers or QMS Managers, or within management or business development, such as Account Managers or Service Delivery Managers
Trusted, awarded and accredited
Fully accredited to ensure we provide the highest possible standards in learning