ITIL® Release, Control and Validation Course

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The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL Service Capability stream. This course focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. Designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes, this course provides the knowledge needed to manage transitional changes effectively, to ensure that new services are verified and tested correctly and that release and deployment meet organizational requirements.

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​course ​​Overview

 

ITIL RCV certification at your own pace!

​90 or 150 days online access

Fully accredited

ITIL RCV study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included


Course Contents

This Intermediate level certification will offer you an introduction to Release, Control and
Validation processes

11
Modules

11 Modules, divided into easy to absorb lessons

Includes video tutorials, study guides and quizzes

Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Lessons in this training

  • Introduction to Release, Control and Validation
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    Module 1 - Introduction to RCV
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    Module 2 - Change Management
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    Module 2 - Lesson 1 - Change Management Process Introduction
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    Module 2 - Lesson 2 - Principles and Basic Concepts
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    Module 2 - Lesson 3 - Process Activities
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    Module 2 - Lesson 4 - the Change Advisory Board
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    Module 2 - Lesson 5 - Process Management
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    Module 3 - Service Asset and Configuration Management
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    Module 3 - Lesson 1 - Process Introduction
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    Module 3 - Lesson 2 - SACM Process Activities
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    Module 3 - Lesson 3 - Process Management
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    Module 4 - Service Validation and Testing
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    Module 4 - Lesson 1 - Process Introduction
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    Module 4 - Lesson 2 - The Service Design Package
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    Module 4 - Lesson 3 - Process Management
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    Module 5 - Release and Deployment Management
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    Module 5 - Lesson 1 - Process Introduction
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    Module 5 - Lesson 2 - Release and Deployment: Planning
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    Module 5 - Lesson 3 - Building, Testing and Deploying the Release
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    Module 5 - Lesson 4 - Process Management
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    Module 6 - Request Fulfilment
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    Module 6 - Lesson 1 - Process Introduction
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    Module 6 - Lesson 2 - Process Activities
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    Module 6 - Lesson 3 - Process Management
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    Module 7 - Change Evaluation
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    Module 7 - Lesson 1 - Process Overview
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    Module 7 - Lesson 2 - Process Activities
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    Module 7 - Lesson 3 - Process Management
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    Module 8 - Knowledge Management
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    Module 8 - Lesson 1 - Process Overview
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    Module 8 - Lesson 2 - Process Activities
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    Module 8 - Lesson 3 - Process Management
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    Module 9 - Roles and Responsibilities
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    Module 9 - Lesson 1 - Generic RCV Roles and Responsibilities
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    Module 9 - Lesson 2 - Transition Planning and Support and Change Management Roles
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    Module 9 - Lesson 3 - SACM, Release and Deployment Management and Service Validation and Testing Roles
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    Module 9 - Lesson 4 - Request Fulfilment, Change Evaluation and Knowledge Management Roles
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    Module 10 - Technology and Implementation
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    Module 10 - Lesson 1 - Technology and Implementation Part 1
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    Module 10 - Lesson 2 - Technology and Implementation Part 2
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    Module 11 - The Sample Exam

Course Samples

 
 

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later,or ITIL V2 + the V2-V3 Foundation Bridge)
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    30 hours of study via an accredited training solution – confirmed by your course completion certificate
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    2 years IT experience is desirable
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    12 hours of self-study using the Service Transition and Service Operation core volumes is recommended

ITIL RCV Exam Details

Exam duration:
90 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (28/40 marks across 8 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
4 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL RCV Course


Course only

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    90 Days Online Access - $649 - BUY NOW
    30 Days Online Access
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    150 Days Online Access - $729 - BUY NOW
    Online Exam

ITIL RCV resources

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    Core volume online access SD - $100 - BUY NOW
    Online Exam
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    Core volume online access SS - $100 - BUY NOW

ITIL Intermediate Exam

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    Intermediate Exam - $299 - BUY NOW
    Online Exam

Recommended Package

90 days access + Exam + eBook

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    90 Days Online Access
    30 Days Online Access
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    Online Intermediate Exam
    Online Exam
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    Core volume online access SD & SS
    Lifecycle Essentials eBook

Save $100


USD $​1169 $1069

​Team Training

​Release, Control and Validation for teams

Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%

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​This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.


Who's it for

​Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development


Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
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