Release, Control and Validation Course

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL Service Capability stream. This course focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. Designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes, this course provides the knowledge needed to manage transitional changes effectively, to ensure that new services are verified and tested correctly and that release and deployment meet organizational requirements.

Course Overview

Get Release, Control and Validation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

90 or 150 days online access – spread the 21 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

ITSM Zone’s accreditation from PeopleCert for this course is your guarantee that the material is accurate and relevant to the current syllabus.

Your access to online RCV training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

This Intermediate level certification will offer you an introduction to Release, Control and
Validation processes

11 Modules

​divided into easy to absorb lessons

Includes

video tutorials, study guides and quizzes

Study duration:

30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Lessons in this training

  • Introduction to Release, Control and Validation
  • Module 1 – Introduction to RCV
  • Module 2 – Change Management
    • Module 2 – Lesson 1 – Change Management Process Introduction
    • Module 2 – Lesson 2 – Principles and Basic Concepts
    • Module 2 – Lesson 3 – Process Activities
    • Module 2 – Lesson 4 – the Change Advisory Board
    • Module 2 – Lesson 5 – Process Management
  • Module 3 – Service Asset and Configuration Management
    • Module 3 – Lesson 1 – Process Introduction
    • Module 3 – Lesson 2 – SACM Process Activities
    • Module 3 – Lesson 3 – Process Management
  • Module 4 – Service Validation and Testing
    • Module 4 – Lesson 1 – Process Introduction
    • Module 4 – Lesson 2 – The Service Design Package
    • Module 4 – Lesson 3 – Process Management
  • Module 5 – Release and Deployment Management
    • Module 5 – Lesson 1 – Process Introduction
    • Module 5 – Lesson 2 – Release and Deployment: Planning
    • Module 5 – Lesson 3 – Building, Testing and Deploying the Release
    • Module 5 – Lesson 4 – Process Management
  • Module 6 – Request Fulfilment
    • Module 6 – Lesson 1 – Process Introduction
    • Module 6 – Lesson 2 – Process Activities
    • Module 6 – Lesson 3 – Process Management
  • Module 7 – Change Evaluation
    • Module 7 – Lesson 1 – Process Overview
    • Module 7 – Lesson 2 – Process Activities
    • Module 7 – Lesson 3 – Process Management
  • Module 8 – Knowledge Management
    • Module 8 – Lesson 1 – Process Overview
    • Module 8 – Lesson 2 – Process Activities
    • Module 8 – Lesson 3 – Process Management
  • Module 9 – Roles and Responsibilities
    • Module 9 – Lesson 1 – Generic RCV Roles and Responsibilities
    • Module 9 – Lesson 2 – Transition Planning and Support and Change Management Roles
    • Module 9 – Lesson 3 – SACM, Release and Deployment Management and Service Validation and Testing Roles
    • Module 9 – Lesson 4 – Request Fulfilment, Change Evaluation and Knowledge Management Roles
  • Module 10 – Technology and Implementation
    • Module 10 – Lesson 1 – Technology and Implementation Part 1
    • Module 10 – Lesson 2 – Technology and Implementation Part 2
  • Module 11 – The Sample Exam

Course Samples

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 12 hours of self-study using the Service Transition and Service Operation core volumes is recommended

Exam Details

Exam duration:

90 minutes

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

70% (28/40 marks across 8 questions)

Exam language:

extra time is available for non-native English speakers.

Exam value:

4 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

Recommended Package

90 days access + Exam + eBook

  • 90 Days Online Access
  • Online Exam
  • SD - Core volume online access
  • SS - Core volume online access

Save $100

USD $1169 $1069

Team Training

This training for teams
Book group training and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

Local taxes applied at checkout

​This course is also part of our popular ​ITIL Expert Package – Includes all the Lifecycle & Capability courses, all with 365 days access.

Who's it for

Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development

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