ITIL® Planning, Protection and Operation Course

®

The Planning, Protection and Optimization (PPO) module is one of the certifications in the ITIL® Service Capability stream. This course focuses on the application of Planning, Protection and Optimization practices in order to optimise capacity, availability, IT service continuity, information security and demand management.

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​course ​​Overview

 

ITIL PPO certification at your own pace!

​90 or 150 days online access

Fully accredited

ITIL PPO study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included


Course Contents

This Intermediate level certification will offer you an introduction to Planning, Protection and Optimization processes

8
Modules

8 Modules, divided into easy to absorb lessons

Includes video tutorials, study guides and quizzes

Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Lessons in this training

  • Introduction to Planning, Protection and Optimisation
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    Module 1 - Introduction to Planning, Protection and Optimisation
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    Module 1 - Lesson 1 - Core Concepts and Terminology
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    Module 1 - Lesson 2 - Service Design Basics
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    Module 2 - Demand Management
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    Module 2 - Lesson 1 - Demand Management Process Overview
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    Module 2 - Lesson 2 - Policies, Principles and Basic Concepts
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    Module 2 - Lesson 3 - Process Activities, Methods and Techniques
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    Module 2 - Lesson 4 - Developing Differentiated Offerings
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    Module 2 - Lesson 5 - Process Management
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    Module 3 - Capacity Management
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    Module 3 - Lesson 1 - Capacity Management Process Overview
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    Module 3 - Lesson 2 - The Capacity Management Sub-Processes
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    Module 3 - Lesson 3 - Underpinning Activities
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    Module 3 - Lesson 4 - Further Process Activities
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    Module 3 - Lesson 5 - Process Management
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    Module 4 - Availability Management
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    Module 4 - Lesson 1 - Process Overview
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    Module 4 - Lesson 2 - Policies, Principles and Basic Concepts
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    Module 4 - Lesson 3 - Reactive Process Activities Part 1
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    Module 4 - Lesson 4 - Reactive Process Activities Part 2
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    Module 4 - Lesson 5 - Proactive Process Activities Part 1
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    Module 4 - Lesson 6 - Proactive Process Activities Part 2
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    Module 4 - Lesson 7 - Proactive Process Activities Part 3
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    Module 4 - Lesson 8 - Process Management 
  • Module 5 - Information Security Management
  • Module 5 - Lesson 1 - Process Overview
  • Module 5 - Lesson 2 - Policies, Principles and Basic Concepts
  • Module 5 - Lesson 3 - Activities, Methods and Techniques
  • Module 5 - Lesson 4 - Process Management
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    Module 6 - IT Service Continuity Management
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    Module 6 - Lesson 1 - Process Overview
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    Module 6 - Lesson 2 - The ITSC Lifecycle Part 1 - Initiation
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    Module 6 - Lesson 3 - The ITSC Lifecycle Part 2 - Requirements & Strategy
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    Module 6 - Lesson 4 - The ITSC Lifecycle Part 3 - Implementation
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    Module 6 - Lesson 5 - The ITSC Lifecycle Part 4 - Ongoing Operation
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    Module 6 - Lesson 6 - Process Management
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    Module 7 - Technology and Implementation
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    Module 7 - Lesson 1 - Generic Technology Requirements
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    Module 7 - Lesson 2 - Technology and Tool Evaluation
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    Module 7 - Lesson 3 - Planning & Implementing Service Management Technology
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    Module 7 - Lesson 4 - Service Management Implementation
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    Module 7 - Lesson 5 - Lifecycle Challenges, Critical Success Factors & Risks
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    Module 7 - Lesson 6 - Designing Technology Architectures
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    Module 8 - The Sample Exam

Course Samples

 
 

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later,or ITIL V2 + the V2-V3 Foundation Bridge)
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    30 hours of study via an accredited training solution – confirmed by your course completion certificate
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    2 years IT experience is desirable
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    12 hours of self-study using the Service Strategy and Service Design core volumes is recommended

ITIL PPO Exam Details

Exam duration:
90 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (28/40 marks across 8 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
4 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL PPO Course


Course only

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    90 Days Online Access - $649 - BUY NOW
    30 Days Online Access
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    150 Days Online Access - $729 - BUY NOW
    Online Exam

ITIL PPO resources

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    Core volume online access SD - $100 - BUY NOW
    Online Exam
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    Core volume online access SS - $100 - BUY NOW

ITIL Intermediate Exam

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    Intermediate Exam - $299 - BUY NOW
    Online Exam

Recommended Package

90 days access + Exam + eBooks

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    90 Days Online Access
    30 Days Online Access
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    Online Intermediate Exam
    Online Exam
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    Core volume online access SD & SS
    Lifecycle Essentials eBook

Save $100


USD $​1148 $1048

​Team Training

​Planning, Protection and Operation for teams

Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%

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​This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.


Who's it for

Recommended for anyone working in Operations / Live Service or design and development, plus Program and Project Managers, QMS Managers and Service Delivery Managers


Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
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