ITIL® Planning, Protection and Operation Course
The Planning, Protection and Optimization (PPO) module is one of the certifications in the ITIL® Service Capability stream. This course focuses on the application of Planning, Protection and Optimization practices in order to optimise capacity, availability, IT service continuity, information security and demand management.
ITIL PPO certification at your own pace!
90 or 150 days online access
ITIL PPO study guides and more...
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
This Intermediate level certification will offer you an introduction to Planning, Protection and Optimization processes
8 Modules, divided into easy to absorb lessons
Includes video tutorials, study guides and quizzes
Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended
Lessons in this training
ITIL PPO Exam Details
closed book, multiple choice
online, webcam proctored. Read about online exams here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
4 ITIL credits
Exam vouchers sold separately to training unless you choose the recommended package
ITIL PPO Course
ITIL PPO resources
ITIL Intermediate Exam
90 days access + Exam + eBooks
Planning, Protection and Operation for teams
Book training for 3 or more people and receive:
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Who's it for
Recommended for anyone working in Operations / Live Service or design and development, plus Program and Project Managers, QMS Managers and Service Delivery Managers
Trusted, awarded and accredited
Fully accredited to ensure we provide the highest possible standards in learning