ITIL® Planning, Protection and Operation Course

The Planning, Protection and Optimization (PPO) module is one of the certifications in the ITIL® Service Capability stream. This course focuses on the application of Planning, Protection and Optimization practices in order to optimise capacity, availability, IT service continuity, information security and demand management.

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course Overview

ITIL PPO certification at your own pace!

90 or 150 days online access

Fully accredited

ITIL PPO study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

This Intermediate level certification will offer you an introduction to Planning, Protection and Optimization processes

Modules

8 Modules, divided into easy to absorb lessons

Includes video tutorials, study guides and quizzes

Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Lessons in this training

Introduction to Planning, Protection and Optimisation
Module 1 - Introduction to Planning, Protection and Optimisation
Module 1 - Lesson 1 - Core Concepts and Terminology
Module 1 - Lesson 2 - Service Design Basics
Module 2 - Demand Management
Module 2 - Lesson 1 - Demand Management Process Overview
Module 2 - Lesson 2 - Policies, Principles and Basic Concepts
Module 2 - Lesson 3 - Process Activities, Methods and Techniques
Module 2 - Lesson 4 - Developing Differentiated Offerings
Module 2 - Lesson 5 - Process Management
Module 3 - Capacity Management
Module 3 - Lesson 1 - Capacity Management Process Overview
Module 3 - Lesson 2 - The Capacity Management Sub-Processes
Module 3 - Lesson 3 - Underpinning Activities
Module 3 - Lesson 4 - Further Process Activities
Module 3 - Lesson 5 - Process Management
Module 4 - Availability Management
Module 4 - Lesson 1 - Process Overview
Module 4 - Lesson 2 - Policies, Principles and Basic Concepts
Module 4 - Lesson 3 - Reactive Process Activities Part 1
Module 4 - Lesson 4 - Reactive Process Activities Part 2
Module 4 - Lesson 5 - Proactive Process Activities Part 1
Module 4 - Lesson 6 - Proactive Process Activities Part 2
Module 4 - Lesson 7 - Proactive Process Activities Part 3
Module 4 - Lesson 8 - Process Management

Module 5 - Information Security Management
Module 5 - Lesson 1 - Process Overview
Module 5 - Lesson 2 - Policies, Principles and Basic Concepts
Module 5 - Lesson 3 - Activities, Methods and Techniques
Module 5 - Lesson 4 - Process Management
Module 6 - IT Service Continuity Management
Module 6 - Lesson 1 - Process Overview
Module 6 - Lesson 2 - The ITSC Lifecycle Part 1 - Initiation
Module 6 - Lesson 3 - The ITSC Lifecycle Part 2 - Requirements & Strategy
Module 6 - Lesson 4 - The ITSC Lifecycle Part 3 - Implementation
Module 6 - Lesson 5 - The ITSC Lifecycle Part 4 - Ongoing Operation
Module 6 - Lesson 6 - Process Management
Module 7 - Technology and Implementation
Module 7 - Lesson 1 - Generic Technology Requirements
Module 7 - Lesson 2 - Technology and Tool Evaluation
Module 7 - Lesson 3 - Planning & Implementing Service Management Technology
Module 7 - Lesson 4 - Service Management Implementation
Module 7 - Lesson 5 - Lifecycle Challenges, Critical Success Factors & Risks
Module 7 - Lesson 6 - Designing Technology Architectures
Module 8 - The Sample Exam

Course Samples

Download Lesson Study Guide

Course Pre-requisites

Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later,or ITIL V2 + the V2-V3 Foundation Bridge)
30 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
12 hours of self-study using the Service Strategy and Service Design core volumes is recommended

ITIL PPO Exam Details

Exam duration:
90 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (28/40 marks across 8 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
4 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL PPO Course

Course only

90 Days Online Access - $649 - BUY NOW
30 Days Online Access
150 Days Online Access - $729 - BUY NOW
Online Exam

ITIL PPO resources

Core volume online access SD - $100 - BUY NOW
Online Exam
Core volume online access SS - $100 - BUY NOW

ITIL Intermediate Exam

Intermediate Exam - $299 - BUY NOW
Online Exam

Recommended Package

90 days access + Exam + eBooks

90 Days Online Access
30 Days Online Access
Online Intermediate Exam
Online Exam
Core volume online access SD & SS
Lifecycle Essentials eBook

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Team Training

Planning, Protection and Operation for teams

Book training for 3 or more people and receive:

Multi-user discounts from 20%
Dedicated account manager
Extended study periods available
3 or more users, savings start at 20%

Local taxes applied at checkout

This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.

Who's it for

Recommended for anyone working in Operations / Live Service or design and development, plus Program and Project Managers, QMS Managers and Service Delivery Managers

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning