ITIL® Operational Support & Analysis Course
The Operational Support and Analysis (OSA) module is one of the certifications in the ITIL® Service Capability work stream.
The course concentrates on the application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.
ITIL OSA certification at your own pace!
Get ITIL Operational Support & Analysis certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
90 or 150 days online access
90 or 150 days online access – spread the 21 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
ITSM Zone’s accreditation from PeopleCert for the ITIL Foundation course is your guarantee that the material is accurate and relevant to the current syllabus.
ITIL OSA study guides and more...
Your access to online ITIL Operational Support & Analysis training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
This Intermediate level certification will offer you an introduction to Operational Support and Analysis processes and functions:
divided into easy to absorb lessons
Includes video tutorials, study guides and quizzes
Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Operation core volume is recommended
Lessons in this training
ITIL OSA Exam Details
closed book, multiple choice
online, webcam proctored. Read about online exams here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
4 ITIL credits
Exam vouchers sold separately to training unless you choose the recommended package
ITIL OSA Course
ITIL OSA resources
ITIL Intermediate Exam
90 days access + Exam + eBook
ITIL Operational Support & Analysis for teams
Book training for 3 or more people and receive:
Local taxes applied at checkout
Who's it for
Recommended for anyone working in Operations / Live Service, including Service Desk Management and team leaders, Desktop Support, Data Center Management and Server Support and Administration
Trusted, awarded and accredited
Fully accredited to ensure we provide the highest possible standards in learning