​ITIL® ​Capability ​Courses

​The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering for live services.

®Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus eu orci elementum, ullamcorper turpis nec, posuere justo. Duis arcu elit, imperdiet sit amet dolor vel, interdum hendrerit felis. Pellentesque accumsan imperdiet mi quis aliquet. Suspendisse ex purus, efficitur ut mattis sit amet, interdum ac nisl. Fusce vehicula lacus sed tortor consectetur, ut laoreet neque dignissim. Suspendisse ut augue vulputate, pharetra leo nec, maximus risus.Get a quick introduction to ITIL and service management essentials with ITIL Lite.Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.®

​ITIL® Capability Certificate in Operational Support & Analysis

​The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering for live services.

​ITIL® Capability Certificate in Planning, Protection & Optimisation

​The Planning, Protection and Optimisation course covers principles and processes that allow delegates to design and operate services that will align with business needs including availability and capacity requirements.

​ITIL® Capability Certificate in Release Control and Validation

​The Release, Control and Validation course covers principles and processes that allow delegates to manage the implementation of new or changed services, and handle requests for access to them.

​ITIL® Capability Certificate in Service Offerings and Agreements

​The Service Offerings and Agreements course covers principles and processes that allow delegates to create service offerings based on business requirements and document and agree SLAs.

​ITIL® Intermediate Exam

For all the latest ITSM news

Enter your details below to sign up to our newsletter…

Keep me posted…[maxmegamenu location=max_mega_menu_8]