ITIL® Expert Package

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The online ITIL Expert program is the low cost, high quality path to ITIL Expert. Study over a 12 month period, with full access to all courses during that time. Get access to our exclusive community of delegates, all working toward Expert together.


This package includes the foundation course and all the lifecycle and capability courses.

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​course ​​Overview

ITIL Expert certification at your own pace!

1 year’s online access

Fully accredited

ITIL Expert study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

ITIL Expert Package Contents

The ITIL Expert Program includes the ITIL Foundation, Service Operation, Service Design,Service Transition, Service Strategy, Continual Service Improvement and Managing Across theLifecycle - which will provide you with the credits you need to be a certified ITIL Expert.

The program also includes access to Planning, Protection & Optimisation, Service Offerings &Agreements, Operational Support & Analysis and Release, Control & Validation courses, allowing you a further opportunity to expand your learning.

​12
Courses

with easy to absorb lessons covering ITIL terminology, structure, concepts and processes

Includes video tutorials, study guides and quizzes

Courses in this package

  • ITIL Foundation Course (2 Credits)
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    Service Operation Course (3 credits)
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    Service Design Course (3 credits)
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    Service Transition Course (3 credits)
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    Service Strategy Course (3 credits)
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    Continual Service Improvement Course (3 credits)
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    Managing Across the Lifecycle Course (5 credits)
  • Planning, Protection & Optimisation Course (4 credits)
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    Service Offerings & Agreements Course (4 credits)
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    Operational Support & Analysis Course (4 credits)
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    Release, Control & Validation Course (4 credits)
  • BONUS - Implementing ITSM Course also included

Course Samples

Download Lesson Study Guide

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) before progressing to the Intermediate courses.
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    Students must hold a minimum of 15 credits from Intermediate courses before progressing onto MALC
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    Additional self-study using the ITIL core volumes is recommended

ITIL Expert Exam Details

Exam duration:
90 minutes for Intermediates, 120 minutes for MALC

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)

Exam language:
​extra time is available for non-native English speakers.

Exam Credits:
38 ITIL credits (2 from Foundation, 31 from Intermediates and 5 from MALC)

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL Expert Package

365 days access to ALL courses

​Team Training

ITIL ​Expert for teams

​Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%
 ​Contact us today

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Who's it for

The ITIL Expert certification scheme is for professionals who want to demonstrate sound knowledge of the ITIL Service Lifecycle, usually at or advancing into higher managerial levels.

Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
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