​ITIL ​​Expert Package

The online ITIL Expert program is the low cost, high quality path to ITIL Expert. Study over a 12 month period, with full access to all courses during that time. Get access to our exclusive community of delegates, all working toward Expert together.
This package includes the foundation course and all the lifecycle and capability courses.

Course Overview

Get ITIL Expert certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

365 days access to ITIL Foundation, all Intermediate courses and Managing Across the Lifecycle

ITSM Zone’s accreditation from PeopleCert for this course is your guarantee that the material is accurate and relevant to the current syllabus.

Your access to online ITIL Expert training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

The ITIL Expert Program includes the ITIL Foundation, Service Operation, Service Design,Service Transition, Service Strategy, Continual Service Improvement and Managing Across theLifecycle – which will provide you with the credits you need to be a certified ITIL Expert.

The program also includes access to Planning, Protection & Optimisation, Service Offerings &Agreements, Operational Support & Analysis and Release, Control & Validation courses, allowing you a further opportunity to expand your learning.

12 Courses

with easy to absorb lessons covering ITIL terminology, structure, concepts and processes


video tutorials, study guides and quizzes

Courses in this package

  • ITIL Foundation Course (2 Credits)
  • Service Operation Course (3 credits)
  • Service Design Course (3 credits)
  • Service Transition Course (3 credits)
  • Service Strategy Course (3 credits)
  • Continual Service Improvement Course (3 credits)
  • Managing Across the Lifecycle Course (5 credits)
  • Planning, Protection & Optimisation Course (4 credits)
  • Service Offerings & Agreements Course (4 credits)
  • Operational Support & Analysis Course (4 credits)
  • Release, Control & Validation Course (4 credits)
  • BONUS – Implementing ITSM Course also included

This program is heavily discounted, so it is also cost effective for students who hold one or more ITIL intermediate qualifications, who want to top up to ITIL Expert. Simply take the courses required to give you the 17 credits needed to take the MALC course and exam to certify as an ITIL Expert.

Alternatively, if you hold V3 intermediate qualifications and you would like to use these to transition to ITIL 4 Managing Professional, then the Fast Track to ITIL MP course could be for you. This program allows you to gain the 17 ITIL v3 credits that are pre-requisite to taking the new Transition to ITIL Managing Professional qualification. Click here for further details

Course Samples

Course Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) before progressing to the Intermediate courses.
  • Students must hold a minimum of 15 credits from Intermediate courses before progressing onto MALC
  • Additional self-study using the ITIL core volumes is recommended

Exam Details

Exam duration:

90 minutes for Intermediates, 120 minutes for MALC

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)

Exam language:

extra time is available for non-native English speakers.

Exam value:

38 ITIL credits (2 from Foundation, 31 from Intermediates and 5 from MALC)

Exam vouchers sold separately to training unless you choose the recommended package


Recommended Package

365 days access to ALL courses + this package includes 1 Intermediate Exam

Team Training

This training for teams
Book group training and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

Due to scheme regulations, this course can only be sold with the associated exam

Local taxes applied at checkout

Who's it for

The ITIL Expert certification scheme is for professionals who want to demonstrate sound knowledge of the ITIL Service Lifecycle, usually at or advancing into higher managerial levels.

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