​ITIL® Training Courses

ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place.

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Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
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ITIL® Online Training Courses

ITIL® Foundation Courses

​This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training. You can find the ITIL exam for this course here.

​ITIL® Intermediate Training Courses

​​ITIL Intermediate courses are available to delegates who already hold the ITIL Foundation certification. Both Lifecycle and Capability courses are available; the Lifecycle stream is targeted at delegates who will manage and implement ITIL processes while the Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis. You can find the ITIL Intermediate exams here

​ITIL® Expert Package

​The online ITIL Expert program is the low cost, high quality path to ITIL Expert. Our delegates study over a 12 month period, with full access to all courses during that time. This program includes the ITIL Foundation course and all the Lifecycle and Capability courses. Support from our 24/7 helpdesk and team of qualified, experienced tutors is available.

​​ITIL® Top Up to Expert

​Want to qualify as an ITIL Expert and tailor make the package that you need? Select the right combination of courses for you and receive 12 months access to all training materials and support from our team.

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​THE ITIL® LIFECYCLE

The ITIL framework is split into 5 core sections:

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    ​Service Strategy​
    Service Strategy
    Service Strategy
    ​Service Design
    Service Design
    ​Service Transition
    Service Transition
    ​Service Operation
    Service Operation
    ​Continual Service Improvement
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    Service Design
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    Service Transition​
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    Service Operation​​
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    Continual Service Improvement

These sections are documented in five volumes which cover the ITIL service lifecycle, beginning with identification of customer needs and ending with an evaluation and improvement stage.


​The ITIL® Certification Scheme

There are five levels of ITIL certification:

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    ​ITIL Foundation Level

    ​ITIL Foundation Level
    ITIL Foundation Level
    ​ITIL Practitioner Level
    ITIL Practitioner Level
    ​ITIL Intermediate Level
    ITIL Intermediate Level
    ​ITIL Expert Level
    ITIL Expert Level
    ​ITIL Master Level
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    ITIL Practitioner Level​
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    ITIL Intermediate Level
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    ITIL Expert Level​
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    ITIL Master Level

These levels gradually give you a deeper understanding of ITIL. The level you go up to entirely depends on you and your organisation’s need to better understand the ITIL framework. The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

Expert and master levels are for those who want to demonstrate knowledge of ITIL in its entirety, including the ability to demonstrate knowledge and understanding of how and why you have personally implemented ITIL frameworks in your organisation. The levels in between help build on the knowledge you gained during the Foundation level. More information can be found on the individual training pages.


​ITIL® ​Resou​R​Ces

ITIL® Mind Maps

Our ITIL Mind Maps are the perfect companion for your ITIL training, allowing you quickly see all the vocabulary and processes involved within each lifecycle stage. Our ITIL Mind Maps have been downloaded by thousands of students looking to find out more about ITIL. Our handy PDFs allow you to print them out and use them in your study area.

ITIL® ​AT A Glance

If you’re looking for a quick, handy guide on everything ITIL look no further than our ITIL at a Glance document. Packed full of information on the ITIL lifecycle and its different phases, it is a one-stop-shop for basic ITIL information. Available as a download to print out and display in your study area.

ITIL® ​​Roles Matrix

The ITIL Roles Matrix is the perfect way to quickly and easily determine which ITIL Intermediate course is most suitable for you, depending on your role – or the role that you want to have. Download and print it so that you can keep this handy when you’re planning your study.

​​​Find these Free Resources here

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