ITIL Training Courses

ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place.

ITIL V3 (2011)

ITIL v3 was the third version of ITIL, released in 2011. The certification scheme provides a modular approach to the ITIL framework, based around the service lifecycle that comprises of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

ITIL V3 currently has five levels of qualification –

  • Foundation
  • Practitioner
  • Intermediate (5 Lifecycle courses / 4 Capability courses)
  • Expert
  • Master


These levels gradually give you a deeper understanding of ITIL. The level you go up to entirely depends on you and your organisation’s need to better understand the ITIL framework. The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

Expert and master levels are for those who want to demonstrate knowledge of ITIL in its entirety, including the ability to demonstrate knowledge and understanding of how and why you have personally implemented ITIL frameworks in your organisation. The levels in between help build on the knowledge you gained during the Foundation level. More information can be found on the individual training pages.

ITIL 4 (2019)

ITIL 4 is the latest version of the ITIL Framework. It has been designed to meet the requirements of businesses and IT departments that are operating in the digital world. Version 4 recognises that organizations need to make use of the various frameworks and approaches to service management within their operating models to enable them to deliver value to their customers.

ITIL 4 will have the following levels of qualification –

Currently, we have two courses available –

  • ITIL 4 Foundation
  • Fast Track to ITIL Managing Professional
  • Managing Professional Transition

Intermediate Training

​​ITIL Intermediate courses are available to delegates who already hold the ITIL Foundation certification. Both Lifecycle and Capability courses are available; the Lifecycle stream is targeted at delegates who will manage and implement ITIL processes while the Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.

Lifecycle courses

The ITIL Lifecycle modules are for Service Management professionals who need to learn the essential aspects of management, operations, and organisational issues. There are five Intermediate Lifecycle Courses: Service Design, Service Strategy, Service Operation, Service Transition and Continual Service Improvement.
​ITIL Lifecycle courses are aimed at delegates who manage and implement ITIL processes.

Service Strategy

The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.

Service Transition

The Service Transition course covers principles and processes that allow service providers to move new and changed services into the live environment, without disrupting the business.

Service Operation

The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.

Service Design

​The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future, with minimum re-work.

Continual Service Improvement

The CSI course covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.

Intermediate Exam

Once you’ve completed your training, you can gain a globally recognised certification with the ITIL Intermediate Exam.

Capability courses

The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering for live services.
​ITIL Capability courses are aimed at those who require more technical knowledge and carry out ITIL processes on a day to day basis.

Operational Support and Analysis

​The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering for live services.

Service Offerings and Agreements

​The Service Offerings and Agreements course covers principles and processes that allow delegates to create service offerings based on business requirements and document and agree SLAs.

Release, Control and Validation

The Release, Control and Validation course covers principles and processes that allow delegates to manage the implementation of new or changed services, and handle requests for access to them.

Planning, Protection and Optimisation

The Planning, Protection and Optimisation course covers principles and processes that allow delegates to design and operate services that will align with business needs including availability and capacity requirements.

Intermediate Exam

Once you’ve completed your training, you can gain a globally recognised certification with the ITIL Intermediate Exam.

ITIL Expert Courses

Students who have gained 17 credits from ITIL V3 study can then take the “Capstone” course Managing Across the Lifecycle, to add the final 5 credits that they need to certify as an ITIL Expert. Our Expert Program offers all the courses needed in one package.

Managing Across The Lifecycle

Managing Across the Lifecycle (MALC) is the final capstone course required to reach ITIL Expert status. The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation.

Expert Package

The online ITIL Expert program is the low cost, high quality path to ITIL Expert. Our delegates study over a 12 month period, with full access to all courses during that time. This program includes the ITIL Foundation course and all the Lifecycle and Capability courses. Support from our 24/7 helpdesk and team of qualified, experienced tutors is available.

Implementing ITSM

Produced in partnership with ITIL author Randy Steinberg, this advanced course presents a proven, real-world approach to transforming your ITSM organisation.

Fast Track to ITIL Managing Professional

Use credits gained from ITIL V3 study and transition them to the ITIL 4 Managing Professional qualification

THE ITIL® LIFECYCLE

The ITIL framework is split into 5 core sections:

  • ​Service Strategy​
  • ​Service Design
  • ​Service Transition
  • ​Service Operation
  • ​Continual Service Improvement


These sections are documented in five volumes which cover the ITIL service lifecycle, beginning with identification of customer needs and ending with an evaluation and improvement stage.

THE ITIL® CERTIFICATION SCHEME

There are five levels of ITIL certification:

  • ​ITIL Foundation Level
  • ​ITIL Practitioner Level
  • ITIL Intermediate Level
  • ​ITIL Expert Level
  • ​ITIL Master Level


These levels gradually give you a deeper understanding of ITIL. The level you go up to entirely depends on you and your organisation’s need to better understand the ITIL framework. The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

Expert and master levels are for those who want to demonstrate knowledge of ITIL in its entirety, including the ability to demonstrate knowledge and understanding of how and why you have personally implemented ITIL frameworks in your organisation. The levels in between help build on the knowledge you gained during the Foundation level. More information can be found on the individual training pages.

ITIL Free Resources

ITIL® Mind Maps

Our ITIL Mind Maps are the perfect companion for your ITIL training, allowing you quickly see all the vocabulary and processes involved within each lifecycle stage. Our ITIL Mind Maps have been downloaded by thousands of students looking to find out more about ITIL. Our handy PDFs allow you to print them out and use them in your study area.

ITIL® ​AT A Glance

If you’re looking for a quick, handy guide on everything ITIL look no further than our ITIL at a Glance document. Packed full of information on the ITIL lifecycle and its different phases, it is a one-stop-shop for basic ITIL information. Available as a download to print out and display in your study area.

ITIL® ​​Roles Matrix

The ITIL Roles Matrix is the perfect way to quickly and easily determine which ITIL Intermediate course is most suitable for you, depending on your role – or the role that you want to have. Download and print it so that you can keep this handy when you’re planning your study.