ISO20000 Foundation Course

This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.

Course Overview

Get ISO20000 Foundation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

30 or 60 days online access – spread the 15 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

ITSM Zone’s accreditation for the ISO20000 Foundation course is your guarantee that the material is accurate and relevant to the current syllabus.

Your access to online ISO20000 Foundation training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

The Foundation level certification will offer you a general understanding of the key elements, concepts and value of ISO/IEC 20000

6 Modules

easy to absorb modules covering terminology, structure, concepts and value

Includes

video tutorials, study guides and quizzes

Modules in this training

  • Course Introduction
  • Module 1: Introduction to ISO/IEC20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module 5: Audits
  • Module 6: Exam preparation

Course Samples

Course Pre-requisites

  • This course does not require any existing knowledge of ISO/IEC20000
  • ​There are no mandatory pre-requisites for the exam

Exam Details

Exam duration:

60 minutes

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

65% (26/40 questions)

Exam language:

extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

Recommended Package

  • ​30 Days Online Access
  • Online Exam

Save $49

USD $568 $519

Team Training

ISO20000 Foundation for teams
Book group training and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

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Who's it for

This course is ideal for anyone who needs to have knowledge of how their organisation can achieve the ISO/IEC 20000 standard, or for anyone wanting to develop a career as an internal or external IT Service Management consultant.

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​Fully accredited to ensure we provide the highest possible standards in learning