ISO20000 Foundation Course
This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.
course Overview
ISO20000 Foundation certification at your own pace!
30 or 60 days online access
Fully accredited
ISO20000 Foundation study guides and more...
Tutor Support
24/7 helpdesk
Training+ Virtual Mentor session included
Course Contents
The Foundation level certification will offer you a general understanding of the key elements, concepts and value of ISO/IEC 20000
easy to absorb modules covering terminology, structure, concepts and value
Includes video tutorials, study guides and quizzes
Includes free eBook: ISO/IEC20000:2011 A Pocket Guide
Study duration: 15 hours
Lessons in this training
Course Samples
Course Pre-requisites
ISO20000 Foundation Exam Details
Exam duration:
60 minutes
Exam format:
closed book, multiple choice
Exam delivery:
online, webcam proctored. Read about online exams here
Exam pass mark:
65% (26/40 questions)
Exam language:
extra time is available for non-native English speakers.
Exam vouchers sold separately to training unless you choose the recommended package
Pricing
ISO20000 Foundation Course
Course only
ISO20000 Foundation Exam
Recommended Package
30 days access + Exam
Save $49
USD $568 $519
Team Training
ISO20000 Foundation for teams
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Who's it for
This course is ideal for anyone who needs to have knowledge of how their organisation can achieve the ISO/IEC 20000 standard, or for anyone wanting to develop a career as an internal or external IT Service Management consultant.
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