SIAM® Foundation Course

This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.

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​course ​​Overview

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​SIAM Foundation certification at your own pace!

Get SIAM Foundation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

30 or 60 days online access

30 or 60 days online access – spread the 18 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

Fully accredited

ITSM Zone’s accreditation for the ​SIAM Foundation course is your guarantee that the material is accurate and relevant to the current syllabus.

​SIAM Foundation study guides and more…

Your access to online SIAM Foundation training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor Support

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Training+ Virtual Mentor session included

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

The Foundation level certification will offer you a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organisations face.

​easy to absorb lessons covering SIAM terminology, concepts, structural elements and challenges

Includes video tutorials, study guides and quizzes

Study duration: 18 hours

Lessons in this training

  • Lesson 1: Introduction to SIAM
  • squareLesson 2: Purpose and value
  • squareLesson 3: The SIAM ecosystem
  • squareLesson 4: SIAM structures
  • squareLesson 5: SIAM roadmap part 1
  • squareLesson 6: SIAM roadmap part 2
  • squareLesson 7: SIAM roadmap part 3
  • squareLesson 8: SIAM roadmap part 4
  • squareLesson 9: SIAM roles and responsibilities part 1
  • squareLesson 10: SIAM roles and responsibilities part 2
  • squareLesson 11: SIAM roles and responsibilities part 3
  • squareLesson 12: SIAM practices part 1
  • squareLesson 13: SIAM practices part 2
  • squareLesson 14: Processes part 1
  • squareLesson 15: Processes part 2
  • squareLesson 16: Challenges and risks part 1
  • squareLesson 17: Challenges and risks part 2
  • squareLesson 18: Challenges and risks part 3
  • squareLesson 19: SIAM and other practices part 1
  • squareLesson 20: SIAM and other practices part 2
  • squareLesson 21: Exam preparation

Course Samples

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Course Pre-requisites

  • ​This course does not require any existing knowledge of SIAM
  • ​Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.

​SIAM Foundation Exam Details

Exam duration:60 minutes

Exam format:closed book, multiple choice

Exam delivery:online, webcam proctored. Read about online exams here

Exam pass mark:65% (26/40 questions)

Exam language:extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package


​SIAM Foundation Course

Course only

  • check​30 Days Online Access – $499 – BUY NOW30 Days Online Access
  • check​60 Days Online Access – $579 – BUY NOWOnline Exam

​SIAM Foundation resources

  • checkSIAM Foundation eBook – $39 – BUY NOWOnline Exam

​SIAM Foundation ​Exam

  • check​​Foundation Exam – $​249 – BUY NOWOnline Exam

Recommended Package

30 days access + Exam + eBook

  • check​30 Days Online Access30 Days Online Access
  • check​Online ExamOnline Exam
  • check​​SIAM Foundation eBookLifecycle Essentials eBook

Save $49

USD$​788 $739

​Team Training

​SIAM Foundation for teams

​Book training for 3 or more people and receive:

  • check​Multi-user discounts from 20%
  • check​Dedicated account manager
  • check​Extended study periods available
  • check3 or more users, savings start at 20%

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Who’s it for

This online SIAM Foundation course is introductory level, suitable for delegates who have an interest in the practices of Service Integration and Management. Chief Strategy Officers, Chief Information Officers, Service Managers, Process Managers, Project Managers, Change Managers, Service Level Managers, Supplier Managers, Process Architects, Business Change Practitioners and Business Relationship Managers are just some of the personnel who may be interested in this certification. 

Trusted, awarded and accredited

​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learningLocal taxes applied at checkout