SIAM® Foundation Course

This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.

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course Overview

SIAM Foundation certification at your own pace!

30 or 60 days online access

Fully accredited

SIAM Foundation study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

The Foundation level certification will offer you a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organisations face.

21

Lessons

easy to absorb lessons covering SIAM terminology, concepts, structural elements and challenges

Includes video tutorials, study guides and quizzes

Study duration: 18 hours

Lessons in this training

Lesson 1: Introduction to SIAM
Lesson 2: Purpose and value
Lesson 3: The SIAM ecosystem
Lesson 4: SIAM structures
Lesson 5: SIAM roadmap part 1
Lesson 6: SIAM roadmap part 2
Lesson 7: SIAM roadmap part 3
Lesson 8: SIAM roadmap part 4
Lesson 9: SIAM roles and responsibilities part 1
Lesson 10: SIAM roles and responsibilities part 2
Lesson 11: SIAM roles and responsibilities part 3

Lesson 12: SIAM practices part 1
Lesson 13: SIAM practices part 2
Lesson 14: Processes part 1
Lesson 15: Processes part 2
Lesson 16: Challenges and risks part 1
Lesson 17: Challenges and risks part 2
Lesson 18: Challenges and risks part 3
Lesson 19: SIAM and other practices part 1
Lesson 20: SIAM and other practices part 2
Lesson 21: Exam preparation

Course Samples

Download Lesson Study Guide

Course Pre-requisites

This course does not require any existing knowledge of SIAM
Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.

SIAM Foundation Exam Details

Exam duration:
60 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
65% (26/40 questions)

Exam language:
extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

SIAM Foundation Course

Course only

30 Days Online Access - $499 - BUY NOW
30 Days Online Access
60 Days Online Access - $579 - BUY NOW
Online Exam

SIAM Foundation resources

SIAM Foundation eBook - $39 - BUY NOW
Online Exam

SIAM Foundation Exam

Foundation Exam - $249 - BUY NOW
Online Exam

Recommended Package

30 days access + Exam + eBook

30 Days Online Access
30 Days Online Access
Online Exam
Online Exam
SIAM Foundation eBook
Lifecycle Essentials eBook

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Team Training

SIAM Foundation for teams

Book training for 3 or more people and receive:

Multi-user discounts from 20%
Dedicated account manager
Extended study periods available
3 or more users, savings start at 20%

Local taxes applied at checkout

Who's it for

This online SIAM Foundation course is introductory level, suitable for delegates who have an interest in the practices of Service Integration and Management. Chief Strategy Officers, Chief Information Officers, Service Managers, Process Managers, Project Managers, Change Managers, Service Level Managers, Supplier Managers, Process Architects, Business Change Practitioners and Business Relationship Managers are just some of the personnel who may be interested in this certification.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning