Service integration and management (SIAM) training

Many organizations now source their IT services from multiple service providers. This gives them access to competitively priced, high quality services that allow them to focus on their core business. However, many organizations also struggle to get value from their service providers because they don’t have the right contracts in place, or don’t manage their supply chain effectively.

Service integration and management (SIAM) a management methodology that can be applied in an environment that includes services sourced from a number of service providers.

ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place.

​Quick Navigation

®
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus eu orci elementum, ullamcorper turpis nec, posuere justo. Duis arcu elit, imperdiet sit amet dolor vel, interdum hendrerit felis. Pellentesque accumsan imperdiet mi quis aliquet. Suspendisse ex purus, efficitur ut mattis sit amet, interdum ac nisl. Fusce vehicula lacus sed tortor consectetur, ut laoreet neque dignissim. Suspendisse ut augue vulputate, pharetra leo nec, maximus risus.
Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
®

About SIAM

Service Management for the digital age

SIAM provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers. It introduces the concept of a ‘service integration’ layer between the customer and the service providers, making sure the whole supply chain is focused on business value and delivering what the customer expects.

SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM has evolved from the challenges associated with these more complex operating models.

SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:

  • ​Know their role, responsibilities and context in the ecosystem
    Know their role, responsibilities and context in the ecosystem
  • ​Are empowered to deliver
    Are empowered to deliver
  • ​Are held accountable for the outcomes they are required to deliver
    Are held accountable for the outcomes they are required to deliver

The SIAM methodology encompasses:

  • ​Practices
    Practices
  • ​Processes
    Processes
  • ​Functions
    Functions
  • ​​Roles
    ​Roles
  • ​Structural elements
    Structural elements

There are three layers in the SIAM ecosystem:

  • ​Customer organization (including retained capabilities)
    Customer organization (including retained capabilities)
  • ​Service integrator
    Service integrator
  • ​Service provider(s)
    Service provider(s)

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

VeriSM™ is -

SIAM Articles

Trigger goes here
There are four core BRM disciplines which form the BRM Role, which provides a link between a provider and a one or more business units.
FOUR CORE BRM DISCIPLINES