IT Service Management Training

We offer a broad range of courses in IT service management that will support your as you  develop in the Service Management profession and your chosen Service Management role.

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Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.

​ITIL® Training Courses

​​From a basic introduction to ITIL, through to ITIL Expert and everything in between. Our ITIL courses have helped students across the world achieve their ITIL certifications.

​VeriSM™ Training

​​The latest certification for service management professionals; ITSM Zone offer VeriSM Essentials, VeriSM Foundation and VeriSM Plus eLearning courses

​​ISO20000 Training

​ISO/IEC 20000 is the international standard for IT service management and defines best practice for the delivery of managed services to ensure the needs of an organisation and its customers are met

​OBASHI Training

​​Learn how to clearly see how your business actually works, so that you can can design, monitor and optimize your business better, facilitating better decisions as a result.

​COBIT® Training

​COBIT® TrainingLearn how COBIT 5 aligns IT goals with strategy objectives with the only business framework for the governance and management of enterprise IT

​Business Relationship Management Training

​​Learn the characteristics of the BRM role and what it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for services.

​Service Integration & Management Training

​​Learn how to manage multiple service providers and to integrate them to provide a single business facing IT organisation

​DevOps Training

​​Gain an understanding of DevOps and its practical application in both an IT and Non-IT setting

​​Implementing ITSM

​Aimed at experienced ITSM practitioners, this advanced course offers techniques and strategies to transform your ITSM organisation.

​Business Analysis Foundation Training

​​Gain an insight into the role of the Business Analyst who acts as the link between business needs, users and IT within change initiatives

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