IT Service Management Training

We offer a broad range of courses in IT service management that will support your as you  develop in the Service Management profession and your chosen Service Management role.

​​From a basic introduction to ITIL, through to ITIL Expert and everything in between. Our ITIL courses have helped students across the world achieve their ITIL certifications.

The latest certification for service management professionals; ITSM Zone offer VeriSM Essentials, VeriSM Foundation and VeriSM Plus eLearning courses

​ISO/IEC 20000 is the international standard for IT service management and defines best practice for the delivery of managed services to ensure the needs of an organisation and its customers are met

​​Learn how to clearly see how your business actually works, so that you can can design, monitor and optimize your business better, facilitating better decisions as a result.

​COBIT® TrainingLearn how COBIT 5 aligns IT goals with strategy objectives with the only business framework for the governance and management of enterprise IT

Learn the characteristics of the BRM role and what it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for services.

Learn how to manage multiple service providers and to integrate them to provide a single business facing IT organisation

​​Gain an understanding of DevOps and its practical application in both an IT and Non-IT setting

Aimed at experienced ITSM practitioners, this advanced course offers techniques and strategies to transform your ITSM organisation.

Gain an insight into the role of the Business Analyst who acts as the link between business needs, users and IT within change initiatives