Certified Agile Service Manager Course

The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.

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​course ​​Overview


Certified Agile Service Manager at your own pace!

90 or 150 days online access

Fully accredited

CASM study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

This certification will offer you a general understanding of what it means to be "Agile" and provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects


covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started.

Includes video tutorials, study guides and quizzes

Study duration: 16 hours

Lessons in this training

  • Course Introduction
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    Lesson 1: Why Agile?
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    Lesson 2: Agile Practices
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    Lesson 3: Introducing Agile
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    Lesson 4: Agile Process Design
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    Lesson 5: Scrum Basics
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    Lesson 6: Roles Part 1: Scrum Roles
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    Lesson 7: Roles Part 2: ASM Roles
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    Lesson 8: Artifacts Part 1: Scrum Artifacts
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    Lesson 9: Artifacts Part 2: ASM Artifacts
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    Lesson 10: Events Part 1: Scrum Events
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    Lesson 11: Events Part 2: ASM Events
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    Lesson 12: Getting Started
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    Lesson 13: Exam Preparation

Course Samples


Course Pre-requisites

  • This course does not require any existing knowledge of Agile
  • Completion of an accredited course is a mandatory pre-requisite for the exam

Certified Agile Service Manager Exam Details

Exam duration:
60 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
65% (26/40 questions)

Exam language:
extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package



Course only

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    90 Days Online Access - $549 - BUY NOW
    30 Days Online Access
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    150 Days Online Access - $629 - BUY NOW
    Online Exam

Certified Agile Service Manager Exam

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    Exam - $249 - BUY NOW
    Online Exam

Recommended Package

90 days access + Exam

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    90 Days Online Access
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    ​Online Exam
    Online Exam

Save $​49

USD $​798 $​749

​Team Training

CASM  for teams

Book training for 3 or more people and receive:

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    Multi-user discounts 
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    ​Dedicated account manager
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    ​Extended study periods available
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    Discounts applied with 3+ users

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Who's it for

This online Certified Agile Service Manager (CASM) course is ideal for IT Service Management professionals who are working in an agile environment or for anyone who is interested in learning more about Agile and Scrum from a products and process perspective. In addition, internal and external suppliers or consultants will also benefit from the knowledge provided within this course.

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​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
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