Certified Agile Service Manager Course

The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.

Course Overview

This eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

90 or 150 days online access – spread the 16 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

ITSM Zone’s accreditation for the Certified Agile Service Manager course is your guarantee that the material is accurate and relevant to the current syllabus.

​Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.

Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors

Course Contents

This certification will offer you a general understanding of what it means to be “Agile” and provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects

13 Lessons

covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started.

Includes

video tutorials, study guides and quizzes

Lessons in this training

  • Course Introduction
  • Lesson 1: Why Agile?
  • Lesson 2: Agile Practices
  • Lesson 3: Introducing Agile
  • Lesson 4: Agile Process Design
  • Lesson 5: Scrum Basics
  • Lesson 6: Roles Part 1: Scrum Roles
  • Lesson 7: Roles Part 2: ASM Roles
  • Lesson 8: Artifacts Part 1: Scrum Artifacts
  • Lesson 9: Artifacts Part 2: ASM Artifacts
  • Lesson 10: Events Part 1: Scrum Events
  • Lesson 11: Events Part 2: ASM Events
  • Lesson 12: Getting Started
  • Lesson 13: Exam Preparation

Course Samples

Course Pre-requisites

  • This course does not require any existing knowledge of Agile
  • Completion of an accredited course is a mandatory pre-requisite for the exam

Exam Details

Exam duration:

60 minutes

Exam format:

closed book, multiple choice

Exam delivery:

online, webcam proctored. Read more here

Exam pass mark:

65% (26/40 questions)

Exam language:

extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

Recommended Package

​90 days access + Exam

  • 90 Days Online Access
  • Foundation Exam

Save $49

USD $798 $749

Team Training

CASM training for teams.
Book training for 3 or more people and receive:

  • Multi-user discounts
  • Dedicated account manager
  • ​Extended study periods available

Local taxes applied at checkout

Who's it for

This online Certified Agile Service Manager (CASM) course is ideal for IT Service Management professionals who are working in an agile environment or for anyone who is interested in learning more about Agile and Scrum from a products and process perspective. In addition, internal and external suppliers or consultants will also benefit from the knowledge provided within this course.

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