Certified Agile Service Manager Course
The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.
Certified Agile Service Manager at your own pace!
90 or 150 days online access
CASM study guides and more...
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
This certification will offer you a general understanding of what it means to be "Agile" and provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects
covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started.
Includes video tutorials, study guides and quizzes
Study duration: 16 hours
Lessons in this training
Certified Agile Service Manager Exam Details
closed book, multiple choice
online, webcam proctored. Read about online exams here
Exam pass mark:
65% (26/40 questions)
extra time is available for non-native English speakers.
Exam vouchers sold separately to training unless you choose the recommended package
CERTIFIED AGILE SERVICE MANAGER (CASM) Course
Certified Agile Service Manager Exam
90 days access + Exam
CASM for teams
Book training for 3 or more people and receive:
Local taxes applied at checkout
Who's it for
This online Certified Agile Service Manager (CASM) course is ideal for IT Service Management professionals who are working in an agile environment or for anyone who is interested in learning more about Agile and Scrum from a products and process perspective. In addition, internal and external suppliers or consultants will also benefit from the knowledge provided within this course.
Trusted, awarded and accredited
Fully accredited to ensure we provide the highest possible standards in learning