Our team


Claire Agutter

Claire is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers. Using this approach, we’ve developed a balanced portfolio of mainstream areas like ITIL and emerging essential best practice like OBASHI.

When she’s not working, Claire can be found running half marathons and trying to learn Spanish.


Dave Agutter

Dave is a highly experienced service delivery manager who has worked with a number of large UK clients to make their IT services successful. He is also an experienced entrepeneur, and has run and sold several businesses.

Dave and his team constantly review the technology used by ITSM Zone to make sure it provides the best possible learning experience.

When he’s not working, Dave is most happy on the ski slopes.


Kirsty Unila

Kirsty Unila provides dedicated support to our customers and partners. Kirsty and her team look after corporate accounts and make sure our clients have everything they need – from training needs analysis to ongoing reporting and next steps.

When she’s not working, Kirsty spends time with her family and fell walking.


Kat Turner

Ka​​​t Turner is our education expert, with 12 years’ experience in writing and validating courses. Kat is responsible for course production, and ensuring our courses are forward facing and meet the needs of our customers. 

When she’s not working, Kat enjoys rock climbing and attending gigs. ​


Martin Horton

Martin is the genius behind the ITSM Zone site and its continual improvement. An SEO and social media expert, Martin manages and oversees all technical support and administration.

When he’s not working, Martin likes cooking, running and playing football.


Noel Johansen

A professional actor and voice over artist, Noel makes sure all of our training courses are professional, clear and easy to understand. An experienced production manager, Noel is a key element of our training course delivery.

When he’s not at work, Noel is usually swimming like a fish in one of the local pools or poring over instructions with his Lego obsessed son.


Helen Morris

Helen has been working in IT since 1984, specialising in service management for the last 15 years. Working as both a consultant and trainer, Helen brings her experience to the classroom and applies her knowledge and expertise in a pragmatic approach to organisation’s requirements.

When not working, Helen balances her time between her home in France, and her children and numerous grandchildren in the UK.


Liz Gallacher

Liz is an experienced service management trainer and consultant. She has provided consultancy to central government and the private sector, and delivers training to clients globally. She is a co-author of an ITIL study guide.

When not working, Liz likes to travel – either to her vacation home in Florida, or through home-exchange arrangements. So far she has exchanged homes in Argentina, France, Spain, Canada and the USA, ​ Australia and New Zealand!



​Jelena is experienced in delivering high quality customer service after working for many years for a 5 star airline.

She makes sure that ITSM Zone customers have the support they need, and works hard to ensure that they are all appreciated and have exactly what they need.

When she is not working she likes movie nights, going out with her family and friends and travelling.



Tereza is a passionate marketing professional with a flair for design and innovation. 

She is the “voice” of ITSM Zone on our social media platforms and makes sure that our customers are kept up to date with new products and the latest industry news.

When she is not working Tereza relaxes with kick boxing sessions, hiking and drawing.