Where is IT service management headed? In this episode, we cover trichromatic ITSM and the increasing need for autonomy.
In episode 14 of the ITSM Crowd, Claire Agutter was joined by Peter Johnson from CXI. Peter is blending his IT experience with his background in psychology to look at what really makes a successful IT capability. The trichromatic approach blends an organisation’s values, autonomy and control to deliver a service that truly meets business needs.
If you’ve ever stopped to wonder about where ITSM is headed, this is the episode for you.