Organisations need to offer their staff more than just 3 days a year in a classroom.  What does a modern IT capability program look like?

In episode 13 of the ITSM Crowd, Claire Agutter is joined by Simon Dorst and Michelle Major-Goldsmith from Kinetic IT.  Michelle and Simon are pioneering a 70:20:10 approach to training which combines formal training, community participation and personal development to support career-long learning.

We had a few technical issues but bear with it – Michelle and Simon have some great tips for keeping your staff engaged and making sure your organisation has the skills it needs.