I recently had a conversation with a potential student, wanting to know the best way to study the ITIL courses, starting right at the beginning with a Foundation course and hopefully ending with a successful MALC result. Immediately, I began to explain the choices and differences between Lifecycle and Capability courses, or how the modules could be mixed to create a mixed track, about options for the exams, about accreditation and the training methods that could be used… However, that wasn’t what the student wanted to hear.
There is a wealth of information on WHAT you need to do to become certified as an ITIL Expert – every training provider will be happy to provide that! What this student wanted to know was “How”. How to be effective in studying, how to successfully pass each of the required exams. How to gain as much value as possible from each module.
The best person to answer this, of course, is a student who has already “been there and done that”. The case study below gives a blow by blow account of former student, Alvin Bedgood’s journey to ITIL Expert. He explains how defining your vision, goals and objectives can help to keep you on track, advises how to effectively study online and how to tackle those all important exams.
This is a fantastic resource that will help anyone who is on the path to ITIL Expert, or those thinking about