ITSM Zone filling the digital gap by increasing e-skills

February 11, 2020

Agile is a mindset, it is a set of beliefs and principles, a way of thinking that helps teams work together. One of the most popular ways of implementing Agile principles is through the Scrum framework. Agile Scrum certification can be instrumental in your career growth as you can gain the much sought-after skills that are in high demand, making you an asset to your business or to potential employers.

Based on these facts, three talented students, decided to take our Agile Scrum Foundation Course with Doris IT.

Doris discover, develop and deliver fresh, flexible talent to the tech sector across the UK. Following a well-tested and refined recruitment process, grads and those wanting to kick-start their tech journey are placed on assignment on-site established customers, with regular training, mentoring and continuous support from Doris. They offer a great opportunity to launch a tech career, and a fantastic, low-maintenance talent solution for businesses.

As always, the feedback from our students is highly valuable and essential in helping us ensure we are delivering courses of the highest quality. Telling ITSM Zone about your experience means that we gain a better insight into what is important to you, where we are excelling and where we need to make improvements. So with this in mind, we asked them to share their thoughts with us before they purchase the course. We wanted to know what Agile Scrum means to them, why they think it will be beneficial to do the course, what they think will be challenging and how they intend to use it to accelerate their careers.

Let’s see what they had to say:

Why have you decided to study Agile Scrum Foundation?

Candidate 1:
I have chosen to study and partake in the examination for the Agile Scrum Foundation, as it represents the core of my day to day role, working in an Agile environment within a Scrum team. I feel that the course is not only fitting of my role, but also presents to be a great opportunity to fine tune my current knowledge and understanding of Agile methodologies and principles.

Candidate 2:
I have decided to study this course to expand on my expertise within Agile and Scrum. I believe through studying and understanding Agile Scrum this will benefit me in becoming more knowledgeable, thus helping me throughout my working career.

Candidate 3:
In the organisation, and industry, that I work in, there is an increased focus on the move from Waterfall-type projects to Agile projects. This is in part to the number of digital projects that are being delivered, which have dedicated Scrum teams attached to them. As such, I wanted to learn more about Agile as the more digital projects or changes that we deliver, the more focus there is going to be on an Agile Methodology and a Scrum practice/framework. In addition, I would like to be able to work closer with or be more heavily involved in the Scrum teams, and to be able to work on digital projects. I feel that studying Agile Scrum Foundation will give me the base knowledge to be more involved in those types of projects, and give me the knowledge to be able to be more involved with the various scrum teams.

All of the students have clear goals that they expect their training to support them in reaching. Candidate 3 cites the changes in his organization, from Waterfall style projects to Agile and Scrum practices, and this will be the case in many organizations. Agile Scrum certification can support these changes.

What are you looking forward to learning about?

Candidate 1:
I am most looking forward to learning more about the agile ways of working and how I can use the understanding and learnings from this course to aid me in my role within the financial sector.

Candidate 2:
I am looking forward to learning about ways I can incorporate being Agile into the projects I am currently working on and bring about a fresh perspective to more traditional mindsets within the teams I work in.

Candidate 3:
In the position I’m in, I already work with various Scrum teams, but not necessarily directly involved with them. As such, I feel that I have picked up knowledge about the way in which sprints work, the timeframe that they work on, and the way the Scrum team deploys their finished iterations. However, one side that I don’t have knowledge on is how the Scrum teams organise exactly what is delivered in a particular sprint, what they discuss in their sprint planning meetings, how the development team then go away and work on the ideas discussed etc… so I do want to gain more knowledge in how a sprint is put together and subsequently delivered end to end. Whilst the Scrum methodology and framework is heavily used in the industry that I work in, I understand that there are other types of Agile frameworks that can be used as well, and it would be useful to understand other ways of working. Whilst I don’t work in a Scrum team, it’ll also be interesting to see whether it’s possible to apply Agile methods to my current role, and whether having an understanding of those methodologies would benefit my current position.

Candidate 2 states they hope to find a fresh perspective, in order to create positive change, training and knowledge is the key to do this. Candidates are looking forward to gaining a detailed understanding of Scrum practices, and they will find these from module 2 onwards in the course. Agile Scrum Foundation also includes an overview of other Agile frameworks so that candidates can see clearly how the Scrum framework compares with other Agile practices. Links to external sources within the lessons provide the candidates with the opportunity to carry out further research and study on a topic that interests them.

Is there a specific need that you are hoping the course will address?

Candidate 1:
In terms of specific needs, I hope that the course will provide me with an in depth understanding of the roles and remits of each role within an Agile environment or Scrum team. I have a keenness to progress in the Agile environment and an ambition to develop and work towards securing a position as a Scrum Master in the near future, so I have no doubt that this course will aid and provide me with the tools and understanding to be able to pave a pathway to securing a career as a Scrum Master.

Candidate 2:
I am hoping the course will highlight when Agile should be used i.e. situations which are ideal to adopt an Agile approach.

Candidate 3:
I have noticed that there is an increase in the number of Scrum teams that are used in the organisation I work in, and that is due to the rise in the amount of digital projects that are being delivered.

I would like to work in a more digital focused career role, and I feel that learning more about Agile methodologies, especially Scrum, will allow me to be more involved, and more informed in how those teams work. Therefore, I’m hoping that not only will this course strengthen my knowledge in something that I’m interested in, and something that is being used more frequently, but also potentially allow further career opportunities.

The Agile Scrum Foundation course provides a solid grounding in roles and practices and builds on these to enable candidates to gain the tools to be able to carry out planning, estimation and monitoring within Scrum projects. Additionally, the course provides opportunities to gain knowledge of advanced concepts for example, using Scrum in large, advanced projects, or with different types of contracts, so it is an excellent entry point into Agile and Scrum ways of thinking, providing a spring board to practice these in the workplace and embark on further training to support a professional’s career development.

One thing is sure for these candidates - Being certified is only the beginning!

For us at ITSM Zone, we really appreciate the time these candidates have taken to provide us with feedback and share their thoughts.

We work hard to meet expectations like yours and we wish you good luck on your Agile Scrum journey! If you are about to embark on an agile Scrum Foundation, or want to gain more information then you can read the Course Author Blog here, or contact our Education Portfolio Manager, Kat Turner at

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