See You At SDI18? Meet The ITSM Zone Team At The Show

If you are attending the Service Desk Institute (SDI) conference in Birmingham on March 12-14 then you will find ITSM Zone exhibiting at the event.

Your Service Desk is on the front line of the customer experience and its staff are your consumer’s touch point when an issue arises.
There are many surveys and statistics that highlight how the employee of now rates happiness and professional development as a key attribute when deciding on where they choose to work. To be supported in this way and have a clear path of progression has a huge bearing on employee happiness and happy employees will ultimately give great service.
Great service is the recipe for success and increased business in the competitive modern workplace.

Lifelong learning creates service desk superheroes

As a educator and training provider we believe in the power of lifelong learning and how you can empower your staff, your most valuable asset. Even as technology streamlines how organisations work on a day to day basis the human element of your organisation should not be ignored or taken for granted.

We offer a portfolio of the most sought after Service Management certifications from the just launched VeriSM foundation course to established ITSM frameworks like DevOps, ITIL, and BRM. We’ll also have some VeriSM study guides to give away on the day, so make sure you stop by. Use outsourcing in your business? Then SIAM will help you to understand how to manage multiple suppliers successfully.

Data privacy and security concerns? RESILIA will ensure your staff have a comprehensive all round knowledge of cybersecurity and data privacy especially ahead of GDPR.

ITSM Zone Operations Director Kirsty Unila and Training Portfolio Manager Kat Turner will be on our stand at SDI18 to speak with about your training needs. Get in touch with to make an appointment to have a coffee and catch up with us.

Kirsty Unila
Kat Turner

Director Claire Agutter is presenting on Tuesday 13th about VeriSM so you be sure to attend her session to learn more. We’d love to meet up with you.

Group training benefits

  • Limit expensive downtime
  • Branded online portal for your organisation
  • Motivated more effective employees
  • Keep skills up to date for success in the digital workplace
  • Cost effective, discounts for multi users
  • Dedicated account manager and 24/7 helpdesk support
  • Leading online training organisation
  • Accredited training course in the most sought after subjects

Read more about our multi-user training here, and how we can help your team be service desk superheroes.

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